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- Tasks: Manage complex employee relations cases and support HR policies across the organisation.
- Company: Helping Hands is a leading home care provider, dedicated to helping adults maintain independence since 1989.
- Benefits: Enjoy hybrid working, competitive salary, 25 days leave, and free onsite parking.
- Why this job: Join a supportive team making a real impact in the care sector with opportunities for growth.
- Qualifications: CIPD Level 5 or working towards it, with experience in managing ER cases and strong communication skills.
- Other info: We value diversity and inclusivity, ensuring a comfortable environment for all staff.
The predicted salary is between 28800 - 43200 £ per year.
Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for an ER Advisor to join our team in Alcester.
As an ER-focused People Advisor within the care sector, you will be working as a key member of the People Team. Your primary responsibility is to provide expert guidance and support on employee relations matters across the organisation.
Main Responsibilities- Deliver end-to-end management of high-volume, complex ER cases, including disciplinary, grievance, and capability processes.
- Follow safeguarding guidance in accordance with care sector standards.
- Ensure consistent interpretation and application of HR policies across the business.
- Proactively identify risk and recommend preventative actions through trend analysis.
- Advise on restructures, TUPE, redundancy, and other organisational change initiatives.
- Support leaders in managing ER issues with a focus on risk mitigation and fair process.
- Lead policy updates in response to legislative changes, sector guidance, and internal priorities.
- Continuously monitor HR performance metrics to improve case handling and stakeholder satisfaction.
We are seeking an experienced Employee Relations (ER) Advisor with a proven track record of managing complex, high-volume caseloads in a fast-paced, regulated environment. The ideal candidate will have a strong understanding of employment law and HR best practice, alongside exceptional attention to detail and excellent written and verbal communication skills. CIPD Level 5 qualification (or working towards) is required, as well as proficiency in IT and experience using case management systems. The ability to build credibility with managers at all levels is essential, and a full UK driving license with access to a car is necessary for the role.
Desirable qualifications include experience in rewriting or developing HR policies in response to legal or sector changes, in-depth knowledge of care sector regulations and inspection frameworks (such as CQC), and experience delivering ER training or workshops to managers. Involvement in organisational change programmes would also be advantageous.
Benefits- Competitive Salary
- Training & Development
- Hybrid working with 3 days per week based at our office in Alcester
- Free onsite parking
- 25 days annual leave (increasing to a maximum of 27) + Bank Holidays
- Blue Light Card
- Employee Assistance Programme
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
ER Advisor employer: Helping Hands Home Care
Contact Detail:
Helping Hands Home Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ER Advisor
✨Tip Number 1
Familiarise yourself with the latest employment law and HR best practices, especially those relevant to the care sector. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a fast-paced environment.
✨Tip Number 2
Network with current or former employees of Helping Hands, particularly those in HR or ER roles. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed complex ER cases. Highlight your problem-solving skills and ability to mitigate risks, as these are crucial for the role.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions with the hiring team. Whether it's during a phone call or an interview, effective communication is key to building credibility and rapport.
We think you need these skills to ace ER Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in employee relations, particularly in managing complex cases. Use specific examples that demonstrate your understanding of employment law and HR best practices.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the care sector and how your skills align with the responsibilities of the ER Advisor role. Mention any relevant qualifications, such as your CIPD Level 5, and how they will benefit Helping Hands.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed high-volume ER cases or developed HR policies. Highlight any experience with training or workshops, as this is desirable for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially in a role that requires excellent written skills.
How to prepare for a job interview at Helping Hands Home Care
✨Know Your Employment Law
As an ER Advisor, a strong understanding of employment law is crucial. Brush up on relevant legislation and be prepared to discuss how it applies to the role and the care sector specifically.
✨Demonstrate Your Case Management Skills
Be ready to share examples of how you've managed complex ER cases in the past. Highlight your ability to handle high-volume caseloads and the strategies you used to ensure fair processes.
✨Showcase Your Communication Skills
Excellent written and verbal communication skills are essential for this role. Prepare to demonstrate how you've effectively communicated with managers and employees in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in ER situations. Think about potential challenges you might face in the role and how you would address them.
