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- Tasks: Manage complex employee relations cases and support HR policies across the organisation.
- Company: Helping Hands is a leading home care provider, dedicated to helping adults maintain independence since 1989.
- Benefits: Enjoy hybrid working, competitive salary, 25 days leave, and free onsite parking.
- Why this job: Join a supportive team making a real difference in people's lives while developing your HR skills.
- Qualifications: CIPD Level 5 (or working towards), strong employment law knowledge, and excellent communication skills required.
- Other info: We value diversity and inclusivity, ensuring a welcoming environment for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for an ER Advisor to join our team in Alcester.
As an ER-focused People Advisor within the care sector, you will be working as a key member of the People Team. Your primary responsibility is to provide expert guidance and support on employee relations matters across the organisation.
Main Responsibilities- Deliver end-to-end management of high-volume, complex ER cases, including disciplinary, grievance, and capability processes.
- Follow safeguarding guidance in accordance with care sector standards.
- Ensure consistent interpretation and application of HR policies across the business.
- Proactively identify risk and recommend preventative actions through trend analysis.
- Advise on restructures, TUPE, redundancy, and other organisational change initiatives.
- Support leaders in managing ER issues with a focus on risk mitigation and fair process.
- Lead policy updates in response to legislative changes, sector guidance, and internal priorities.
- Continuously monitor HR performance metrics to improve case handling and stakeholder satisfaction.
We are seeking an experienced Employee Relations (ER) Advisor with a proven track record of managing complex, high-volume caseloads in a fast-paced, regulated environment. The ideal candidate will have a strong understanding of employment law and HR best practice, alongside exceptional attention to detail and excellent written and verbal communication skills. CIPD Level 5 qualification (or working towards) is required, as well as proficiency in IT and experience using case management systems. The ability to build credibility with managers at all levels is essential, and a full UK driving license with access to a car is necessary for the role.
Desirable qualifications include experience in rewriting or developing HR policies in response to legal or sector changes, in-depth knowledge of care sector regulations and inspection frameworks (such as CQC), and experience delivering ER training or workshops to managers. Involvement in organisational change programmes would also be advantageous.
Benefits- Competitive Salary
- Training & Development
- Hybrid working with 3 days per week based at our office in Alcester
- Free onsite parking
- 25 days annual leave (increasing to a maximum of 27) + Bank Holidays
- Blue Light Card
- Employee Assistance Programme
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
Contact Detail:
Helping Hands Home Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ER Advisor
✨Tip Number 1
Familiarise yourself with the latest employment law and HR best practices, especially those relevant to the care sector. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a fast-paced environment.
✨Tip Number 2
Network with professionals in the care sector, particularly those who work in employee relations. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations for the ER Advisor position.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed complex ER cases in the past. Highlighting your experience with high-volume caseloads and your approach to risk mitigation will showcase your suitability for the role.
✨Tip Number 4
Research Helping Hands and their values, particularly their commitment to independence and care standards. Tailoring your conversation to align with their mission during interviews can help you stand out as a candidate who truly understands their ethos.
We think you need these skills to ace ER Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in employee relations, particularly in managing complex cases. Use specific examples that demonstrate your understanding of employment law and HR best practices.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the care sector and how your skills align with the responsibilities of the ER Advisor role. Mention any relevant qualifications, such as your CIPD Level 5, and how they will benefit Helping Hands.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed high-volume ER cases or developed HR policies. Highlight any experience with organisational change initiatives or training delivery, as these are desirable qualifications for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. Clear and professional communication is key, especially in a role that requires excellent written skills.
How to prepare for a job interview at Helping Hands Home Care
✨Know Your ER Fundamentals
Brush up on your knowledge of employee relations, especially in the care sector. Be prepared to discuss specific cases you've managed and how you applied employment law and HR best practices.
✨Demonstrate Your Communication Skills
Since excellent written and verbal communication is crucial for this role, practice articulating your thoughts clearly. Consider preparing examples of how you've effectively communicated complex information to different stakeholders.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've identified risks and implemented preventative measures in previous roles. Use specific examples to illustrate your analytical skills and proactive approach to managing ER issues.
✨Familiarise Yourself with Company Values
Research Helping Hands and understand their commitment to independence and care. Align your answers with their values during the interview to demonstrate that you're a good cultural fit for the team.
