Description
Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.
Department: West 3
Location: Cardiff
Compensation: £27,825 - £29,925 / year
What you’ll do
- Support your Branch Care Manager to deliver exceptional care across your local area.
- Allocate carers effectively so customers receive consistent, high-quality support.
- Complete supervisions and observations on time, helping carers grow and maintain great practice.
- Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
- Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
- Look for opportunities to grow the branch, supporting local engagement and commercial activity.
- Champion brilliant customer service, ensuring every interaction feels considered and kind.
What you’ll bring
- A Level 3 Diploma in Adult Care (or willingness to work towards it).
- Experience in the care sector, ideally in a supervisory role.
- A good understanding of CQC/CIW regulatory standards and best practice.
- A full UK driving licence and access to your own vehicle.
- Strong communication skills, confidence in decision-making and a supportive, people-first approach.
Why Helping Hands?
- Clear pathways for learning and career progression.
- 25 days’ annual leave (rising to 26 after two years).
- Blue Light Card discounts.
- Employee assistance programme.
- Support with nationally recognised qualifications.
- Refer-a-friend bonus scheme.
- A welcoming, inclusive culture where your voice matters and your work has real impact.
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Care Coordinator in Cardiff employer: Helping Hands Home Care
Helping Hands is an exceptional employer that prioritises kindness and community, offering a supportive and ambitious work culture where your contributions truly matter. As an Area Care Manager, you'll benefit from genuine career growth opportunities, a competitive salary with substantial bonus potential, and a commitment to diversity and inclusion, all while leading a dedicated team to provide extraordinary care in the homes of those we serve.
