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- Tasks: Lead operational planning and delivery to enhance care services across the organisation.
- Company: Helping Hands, a mission-driven organisation focused on delivering extraordinary care.
- Benefits: Competitive salary, hybrid working, career development, and a supportive team culture.
- Why this job: Make a real impact in the care sector while shaping operational excellence.
- Qualifications: Experience in fast-paced operations, strong problem-solving skills, and a proactive mindset.
- Other info: Join a diverse team where every voice is valued and growth is encouraged.
The predicted salary is between 65000 - 65000 ÂŁ per year.
Extraordinary Care. Extraordinary Culture. Extraordinary Careers. At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.
If you’re an ambitious operator ready to take the next big step in your career — or an experienced operational professional with strong technical skills — this is your opportunity to join a mission‑driven organisation where your work truly matters.
We’re now looking for an Operations Planning & Delivery Manager to help shape, strengthen, and streamline the way we plan, communicate, and deliver operational activity across our national network. Whether you’re stepping up into a broader leadership role with the desire to grow, or already bring a proven track record in planning, process improvement, and operational excellence, you’ll find a collaborative culture that supports your development and empowers you to make a meaningful impact.
Salary: Up to ÂŁ65,000 per year
The Role
As Operations Planning & Delivery Manager, you’ll play a central role in creating clarity, structure, and consistency across the business. You’ll lead the planning of operational activity, champion continuous improvement, and ensure cross‑functional teams have the information and processes they need to deliver excellent outcomes for customers and colleagues. You’ll become the “go‑to” for operational coordination — balancing strategic planning with hands‑on delivery, and acting as both a subject‑matter expert and a trusted partner to senior leaders. This role is ideal for someone who thrives in a fast‑paced, multi‑site environment and wants to help shape the operational foundation of a growing organisation.
What You’ll Be Doing
- Creating and maintaining a clear operational capacity plan covering all major activity and change initiatives
- Ensuring the business has a consistent, “one version of the truth” approach to operational planning and communication
- Leading continuous improvement work across processes, policies, operating models, and service frameworks
- Acting as the business owner for key operational systems, working closely with IT and data teams
- Supporting the design and implementation of target operating and resource models across our branch network
- Leading the operational delivery of major change programmes and cross‑functional initiatives
- Working with People Engagement to deliver effective communication plans
- Building strong relationships with Divisional Directors, Heads of Operations and Area Care Managers
- Using data to report, influence decisions, and improve operational efficiency
- Contributing to the wider strategy as part of the Central Operations leadership team
You’ll Bring:
- Experience in a fast‑paced, multi‑site operational environment
- Strong problem‑solving skills and a data‑driven approach
- The ability to engage, influence, and communicate confidently at all levels
- A proactive mindset with the drive to improve how things work
- Excellent planning, organisational, and project management skills
- Flexibility, resilience, and a collaborative approach
Desirable, but not essential:
- Experience in the care sector or a regulated environment
- LEAN, Six Sigma or project/change management qualifications
- Experience implementing operating models or leading improvement projects
Why Helping Hands
- A meaningful role where your work helps frontline teams deliver life‑changing care
- A supportive, inclusive team culture that encourages growth
- Genuine opportunities for career development and progression
- Hybrid working from our Alcester Support Office
- The chance to influence operational strategy and shape how a national organisation works
- A workplace where every voice is valued and everyone is welcomed
Helping Hands is proud to champion a diverse and inclusive workforce. We welcome applications from people of all backgrounds, experiences, and identities.
Operations Planning & Delivery Manager in Alcester employer: Helping Hands Home Care
Contact Detail:
Helping Hands Home Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Planning & Delivery Manager in Alcester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Helping Hands. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Helping Hands is all about kindness and meaningful experiences, so think about how your skills align with their mission.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've improved processes or tackled challenges in previous roles — they love a proactive mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Helping Hands family.
We think you need these skills to ace Operations Planning & Delivery Manager in Alcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Planning & Delivery Manager role. Highlight your experience in operational environments and how it aligns with our mission at Helping Hands. We want to see how you can bring your unique skills to our team!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing specific examples of how you've tackled challenges in previous roles. We love a proactive mindset, so let us know how you've improved processes or driven change in your past experiences.
Communicate Clearly: Your written application is your first chance to impress us, so make it clear and concise. Use straightforward language and structure your thoughts logically. Remember, we value effective communication at all levels, so show us what you've got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our culture there, which can help you tailor your application even further!
How to prepare for a job interview at Helping Hands Home Care
✨Know the Company Inside Out
Before your interview, take some time to research Helping Hands thoroughly. Understand their mission, values, and the specific role of Operations Planning & Delivery Manager. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples from your past experiences where you've successfully solved operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your data-driven approach and how it led to improved outcomes.
✨Demonstrate Your Collaborative Spirit
Since this role involves working with various teams, be ready to talk about how you've built strong relationships in previous roles. Share instances where your collaborative approach led to successful project delivery or process improvements, emphasising your ability to engage and influence at all levels.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries that reflect your understanding of the role and the company’s goals. For example, ask about the current challenges in operational planning or how they measure success in this position. This shows you're proactive and genuinely interested in contributing to their mission.