Information Technology Security Manager in Alcester

Salary and benefits: Up to £55,000 depending on experience, 25 days annual leave plus bank holidays.

Location: Alcester (Hybrid), 2/3 days per week in our Support Office.

Extraordinary Care. Extraordinary Culture. Extraordinary Careers. At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful digital experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.

As our IT Security Manager, you’ll play a critical role in safeguarding our organisation’s data, systems and people. You’ll lead the assurance, performance management and continuous improvement of our cybersecurity capabilities — making sure our security posture remains robust, compliant and aligned with recognised industry frameworks. Working closely with IT, Digital, Operations, Compliance and external security partners, you’ll steer our security strategy, uplift control maturity and manage risk across the organisation.

What you’ll do:

• Develop, implement and maintain security policies, standards and best‑practice controls to protect organisational data, networks and systems.
• Lead risk management activity — identifying, assessing and mitigating information security risks across the organisation.
• Oversee incident response, ensuring effective detection, containment, investigation and remediation of security threats.
• Monitor and analyse security events, vulnerabilities and performance using modern security tools and assessments.
• Deliver security training and awareness activity to improve cyber‑hygiene across the workforce.
• Partner with IT teams to embed security into system design, development and deployment.
• Manage third‑party vendors and external security partners, ensuring strong performance and compliance against SLAs and KPIs.
• Ensure organisational compliance with key regulatory and industry standards including GDPR, ISO 27001 and NIST.
• Support business continuity and disaster recovery planning to minimise risk and downtime.

What you’ll bring:

• A degree in IT, Computer Science, Cybersecurity or similar (Master’s desirable).
• Strong experience in IT security management with a proven track record in cybersecurity leadership.
• Professional certifications such as CISSP, CISM, CISA or CEH are highly advantageous.
• Deep understanding of frameworks such as NIST and ISO 27001, with hands‑on knowledge of firewalls, encryption, IDS/IPS and security protocols.
• Strong working knowledge of SIEM, anti‑malware, DLP and endpoint protection technologies.
• Excellent analytical, problem‑solving and communication skills.
• Ability to translate technical risk into business language, influencing stakeholders at all levels.
• Experience leading teams and collaborating across technical and non‑technical departments.
• Experience with cloud environments (AWS, Azure, GCP).
• Knowledge of DevSecOps and automation tools.
• Familiarity with penetration testing and vulnerability management solutions.

Why Helping Hands:

• A high‑impact role where your work helps protect our people, systems and customers.
• Opportunities for ongoing professional development and progression.
• 25 days’ annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• A supportive workplace that celebrates diversity and champions inclusion — everyone is welcome.

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.