At a Glance
- Tasks: Lead the strategy for business systems and drive digital transformation across the organisation.
- Company: Helping Hands, a purpose-led organisation focused on delivering extraordinary care.
- Benefits: Competitive salary, opportunity to shape technology, and make a real impact in healthcare.
- Other info: Be part of a diverse workforce committed to improving lives and driving progress.
- Why this job: Join a dynamic team and enhance the way we deliver care through innovative technology solutions.
- Qualifications: Experience in leading business systems and strong stakeholder engagement skills required.
The predicted salary is between 70000 - 75000 £ per year.
Extraordinary Care. Extraordinary Culture. Extraordinary Careers. At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.
With over 7,000 colleagues across the UK, we’re evolving how we use technology to support our people — improving the systems, platforms, and digital capabilities that underpin high‑quality care in a complex, people‑led organisation. To support this, we’re hiring a Head of Business Systems — a senior leadership role with broad impact across the organisation. This is about defining strategy, creating accountability, and ensuring our technology landscape enables consistent, high‑quality delivery at scale.
As Head of Business Systems, you will take ownership of the organisation’s application landscape — shaping strategy, overseeing delivery, and ensuring systems remain secure, reliable, and aligned to operational needs. You’ll sit at the heart of technology and the wider business, ensuring clarity over system ownership, driving performance, and embedding continuous improvement across all platforms. Working closely with senior stakeholders, you’ll translate business priorities into effective technology solutions, ensuring systems not only function well but actively enhance the way our teams deliver care.
Salary: £70,000 - £75,000 per year
What You’ll Be Doing:
- Defining and driving the strategy for enterprise applications in line with business goals
- Leading the evolution of systems towards modern, integrated, and cloud‑based solutions
- Taking end‑to‑end ownership of application lifecycles, from implementation through to optimisation
- Delivering system improvements, integrations, and transformation initiatives across the organisation
- Establishing clear ownership models between technology teams and business stakeholders
- Leading and developing teams across support, development, and systems management
- Ensuring system stability, performance, and resilience across critical platforms
- Managing key supplier relationships, ensuring performance, value, and accountability
What We’re Looking For:
- We’re looking for a confident and commercially aware leader who can operate at pace while maintaining strong governance and control.
- Significant experience leading business systems or enterprise applications in a complex environment
- A proven ability to deliver large‑scale system or digital transformation programmes
- Strong stakeholder engagement skills, with the ability to influence at senior levels
- Solid understanding of application ecosystems, integration, and architecture principles
- Experience managing suppliers and driving value from third‑party partnerships
- The ability to create clarity, structure, and accountability across multiple stakeholders
- A delivery‑focused mindset, with resilience and a continuous improvement approach
This role will suit someone who has led technology in environments where service quality, compliance, and user experience are critical — not purely back‑office or transactional systems.
Experience within healthcare, care, or other regulated industries:
- Knowledge of healthcare systems and interoperability standards
- Familiarity with cloud technologies and modern system architecture
- Exposure to recognised frameworks such as ITIL, PRINCE2, or TOGAF
Why Helping Hands:
- We’re a purpose‑led organisation, but we also operate at scale — and that brings complexity, pace, and opportunity.
- Shape the future of business systems across a national organisation
- Deliver technology that directly supports colleagues and improves customer outcomes
- Play a key role in a significant period of digital and operational transformation
- Join a business where people, purpose, and progress go hand in hand
Helping Hands is proud to champion a diverse and inclusive workforce. We welcome applications from people of all backgrounds, experiences and identities.
Head of Business Systems in Alcester employer: Helping Hands Home Care
At Helping Hands, we pride ourselves on fostering a culture of kindness and support, making us an exceptional employer for those passionate about meaningful work in the care sector. As the Head of Business Systems, you will play a pivotal role in shaping our technology landscape, driving innovation, and enhancing the quality of care we provide to families across the UK. With a commitment to employee growth, a collaborative work environment, and a focus on continuous improvement, we offer a unique opportunity to make a significant impact while advancing your career in a purpose-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Systems in Alcester
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We think you need these skills to ace Head of Business Systems in Alcester
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Helping Hands Home Care, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Helping Hands Home Care
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Helping Hands Home Care’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
