Head of Business Systems in Alcester

Extraordinary Care. Extraordinary Culture. Extraordinary Careers. At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.

With over 7,000 colleagues across the UK, we’re evolving how we use technology to support our people — improving the systems, platforms, and digital capabilities that underpin high‑quality care in a complex, people‑led organisation. To support this, we’re hiring a Head of Business Systems — a senior leadership role with broad impact across the organisation. This is about defining strategy, creating accountability, and ensuring our technology landscape enables consistent, high‑quality delivery at scale.

As Head of Business Systems, you will take ownership of the organisation’s application landscape — shaping strategy, overseeing delivery, and ensuring systems remain secure, reliable, and aligned to operational needs. You’ll sit at the heart of technology and the wider business, ensuring clarity over system ownership, driving performance, and embedding continuous improvement across all platforms. Working closely with senior stakeholders, you’ll translate business priorities into effective technology solutions, ensuring systems not only function well but actively enhance the way our teams deliver care.

Salary: £70,000 - £75,000 per year

What You’ll Be Doing:

• Defining and driving the strategy for enterprise applications in line with business goals
• Leading the evolution of systems towards modern, integrated, and cloud‑based solutions
• Taking end‑to‑end ownership of application lifecycles, from implementation through to optimisation
• Delivering system improvements, integrations, and transformation initiatives across the organisation
• Establishing clear ownership models between technology teams and business stakeholders
• Leading and developing teams across support, development, and systems management
• Ensuring system stability, performance, and resilience across critical platforms
• Managing key supplier relationships, ensuring performance, value, and accountability

What We’re Looking For:

• We’re looking for a confident and commercially aware leader who can operate at pace while maintaining strong governance and control.
• Significant experience leading business systems or enterprise applications in a complex environment
• A proven ability to deliver large‑scale system or digital transformation programmes
• Strong stakeholder engagement skills, with the ability to influence at senior levels
• Solid understanding of application ecosystems, integration, and architecture principles
• Experience managing suppliers and driving value from third‑party partnerships
• The ability to create clarity, structure, and accountability across multiple stakeholders
• A delivery‑focused mindset, with resilience and a continuous improvement approach

This role will suit someone who has led technology in environments where service quality, compliance, and user experience are critical — not purely back‑office or transactional systems.

Experience within healthcare, care, or other regulated industries:

• Knowledge of healthcare systems and interoperability standards
• Familiarity with cloud technologies and modern system architecture
• Exposure to recognised frameworks such as ITIL, PRINCE2, or TOGAF

Why Helping Hands:

• We’re a purpose‑led organisation, but we also operate at scale — and that brings complexity, pace, and opportunity.
• Shape the future of business systems across a national organisation
• Deliver technology that directly supports colleagues and improves customer outcomes
• Play a key role in a significant period of digital and operational transformation
• Join a business where people, purpose, and progress go hand in hand

Helping Hands is proud to champion a diverse and inclusive workforce. We welcome applications from people of all backgrounds, experiences and identities.