At a Glance
- Tasks: Input customer billing data accurately and efficiently to support families in need.
- Company: Helping Hands, a caring company with a strong community focus.
- Benefits: Up to £28,000 salary, Blue Light Card discounts, and professional growth opportunities.
- Other info: Join a welcoming culture that values diversity and inclusion.
- Why this job: Make a real difference by helping families find the care they deserve.
- Qualifications: Attention to detail, strong numerical skills, and experience in billing environments.
The predicted salary is between 22400 - 28000 £ per year.
Location: Support Office (Alcester), Hybrid, 3 days a week in the office
Salary: Up to £28,000 per year
Duration: 9 month FTC to cover maternity leave
Extraordinary Care. Extraordinary Culture. Extraordinary Careers. At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful digital experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.
We are looking for a Data Entry Clerk in our finance team. At Helping Hands, we call this a Billing Administrator. You’ll play a vital role in ensuring customers are billed accurately, efficiently and on time. Your role will be to input data correctly, at pace, to ensure the invoice gets to the correct person in a timely manner. Working closely with colleagues across Operations, Finance and Customer Services, you’ll handle queries internally, spot anomalies, and help maintain strong financial controls—all while keeping accuracy and customer care at the heart of everything you do.
What you’ll do:
- High volume data entry of customer billing information into our bespoke accounting system.
- Ensure accurate and timely billing to support a brilliant customer experience.
- Respond promptly and professionally to billing enquiries from internal teams.
- Work closely with operational colleagues to resolve anomalies and support billing audits.
- Collaborate effectively with Finance, Operations and Customer Service teams to resolve internal queries and minimise delays.
- Follow departmental policies, audit requirements and financial controls to ensure compliance.
- Identify recurring issues or process gaps.
- Handle customer financial and personal data with the highest levels of confidentiality, accuracy and integrity.
- Contribute to reducing aged debt by supporting timely resolution of billing queries.
What you’ll bring:
- Excellent attention to detail and a high level of accuracy.
- Strong numerical skills and confidence working with figures.
- Clear written and verbal communication skills.
- A methodical, reliable and well‑organised approach, with the ability to meet deadlines.
- Confidence following established processes and procedures.
- Professionalism and courtesy when handling billing queries.
- The ability to work independently as well as collaboratively with the wider team.
- Discretion and integrity when handling confidential information.
- Experience in a high‑volume or complex billing environment.
- Experience within a regulated or compliance‑driven industry.
- Experience improving billing accuracy or reducing disputes.
- Exposure to financial audits or reporting processes.
- Knowledge of Sage 200 or Access People Planner.
- Experience dealing with funders such as Local Authorities or the NHS.
Why Helping Hands:
- A meaningful role where your work directly supports families and frontline care teams.
- Clear opportunities for professional growth and progression.
- Blue Light Card discounts.
- Employee Assistance Programme.
- A welcoming, inclusive culture where everyone belongs.
At Helping Hands, we’re committed to building a diverse, inclusive community where everyone is valued. All applications are considered fairly in line with our Equality and Diversity Policy.
Data Entry Clerk in Alcester employer: Helping Hands Home Care
At Helping Hands, we pride ourselves on fostering a supportive and inclusive work environment where kindness is at the core of our culture. As a Data Entry Clerk in our Alcester Support Office, you will enjoy a hybrid working model, competitive salary, and clear pathways for professional development, all while contributing to a mission that truly makes a difference in people's lives. Join us to be part of a team that values your contributions and offers unique benefits like Blue Light Card discounts and an Employee Assistance Programme.
StudySmarter Expert Advice🤫
We think this is how you could land Data Entry Clerk in Alcester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Data Entry Clerk role.
✨Tip Number 2
Prepare for the interview by practising common questions related to data entry and billing. We suggest you also brush up on your numerical skills and attention to detail, as these will be key in showcasing your fit for the role.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in the interviewer’s mind and show your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates directly from us at Helping Hands.
We think you need these skills to ace Data Entry Clerk in Alcester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Data Entry Clerk role. Highlight your attention to detail and experience in high-volume data entry, as these are key for us at Helping Hands.
Showcase Your Skills:Don’t forget to mention your strong numerical skills and any experience with billing systems like Sage 200. We want to see how you can contribute to our finance team right from the start!
Be Professional and Courteous:When writing your application, keep a professional tone but let your personality shine through. We value clear communication, so make sure your written skills reflect that!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered fairly in line with our Equality and Diversity Policy.
How to prepare for a job interview at Helping Hands Home Care
✨Know Your Numbers
As a Data Entry Clerk, you'll be working with figures all day. Brush up on your numerical skills and be prepared to discuss how you've handled data in previous roles. Maybe even bring examples of how you improved accuracy or resolved billing disputes.
✨Master the Details
Attention to detail is key for this role. Before your interview, practice some data entry tasks to get into the right mindset. You might also want to prepare examples of how you've maintained accuracy in high-pressure situations.
✨Communicate Clearly
Since you'll be responding to billing enquiries, clear communication is essential. Think about how you can demonstrate your written and verbal communication skills during the interview. Perhaps prepare a scenario where you successfully resolved a query.
✨Show Your Team Spirit
This role involves collaboration with various teams. Be ready to share experiences where you worked effectively with others to solve problems or improve processes. Highlight your ability to work independently as well, but don’t forget to showcase your team player side!
