Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.
As a Deputy Manager, you’ll play a key role in supporting the day-to-day leadership of the branch. Working closely with your Branch Care Manager, you’ll help ensure exceptional care is delivered safely and effectively, support and develop your team, and help drive positive outcomes for our customers, carers and local community.
What you’ll do
- Support your Branch Care Manager to deliver exceptional care across your local area.
- Support and motivate carers, leading by example and promoting high standards of care and professionalism.
- Allocate carers effectively so customers receive consistent, high-quality support.
- Complete supervisions and observations on time, helping carers grow and maintain great practice.
- Help recruit, onboard and retain new carers, strengthening the branch’s capacity and community impact.
- Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
- Support regulatory compliance through audits, incident reporting and safeguarding best practice.
- Look for opportunities to grow the branch, supporting local engagement and commercial activity.
- Champion brilliant customer service, ensuring every interaction feels considered and kind.
What you’ll bring
- A Level 3 Diploma in Adult Care (or willingness to work towards it).
- Experience in the care sector, ideally in a supervisory, coordination or leadership role.
- Experience supporting and developing care staff, with the confidence to manage performance.
- A good understanding of CQC/CIW regulatory standards and best practice.
- Knowledge of care plans, risk assessments and medication management
- A full UK driving licence and access to your own vehicle.
- Strong communication skills, confidence in decision-making and a supportive, people-first approach.
Why Helping Hands?
- Clear pathways for learning and career progression.
- 25 days’ annual leave (rising to 26 after two years).
- Blue Light Card discounts.
- Employee assistance programme.
- Support with nationally recognised qualifications.
- Refer-a-friend bonus scheme.
- A welcoming, inclusive culture where your voice matters and your work has real impact.
