At a Glance
- Tasks: Coordinate care delivery, support carers, and ensure exceptional service for customers.
- Company: Helping Hands, a purpose-driven team focused on kindness and community.
- Benefits: Competitive salary, 25 days annual leave, career progression, and employee discounts.
- Other info: Inclusive culture where your voice matters and opportunities for personal growth.
- Why this job: Make a real impact in people's lives while growing your career in a supportive environment.
- Qualifications: Level 3 Diploma in Adult Care or willingness to obtain, plus care sector experience.
The predicted salary is between 27825 - 29925 £ per year.
Care Coordinator
Department
West 3
Employment Type
Full Time
Location
Cardiff
Reporting To
Beth Shankland
Compensation
Description
Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
Helping Hands was built on kindness and it still guides everything we do today.
We're a purpose-driven team helping people live well in the homes and communities they love.
Join us, and you'll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.
As a Care Coordinator, you'll be at the heart of keeping extraordinary care running smoothly.
Working closely with your Branch Care Manager, you'll support carers, customers and the wider community, making sure every visit is well-planned, every team member feels supported, and every customer receives care they can truly rely on.
What you'll do
- Support your Branch Care Manager to deliver exceptional care across your local area.
- Allocate carers effectively so customers receive consistent, high-quality support.
- Complete supervisions and observations on time, helping carers grow and maintain great practice.
- Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
- Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
- Look for opportunities to grow the branch, supporting local engagement and commercial activity.
- Champion brilliant customer service, ensuring every interaction feels considered and kind.
- What you'll bring
- A Level 3 Diploma in Adult Care (or willingness to work towards it).
- Experience in the care sector, ideally in a supervisory role.
- A good understanding of CQC/CIW regulatory standards and best practice.
- A full UK driving licence and access to your own vehicle.
- Strong communication skills, confidence in decision-making and a supportive, people-first approach.
Why Helping Hands?
- Clear pathways for learning and career progression.
- 25 days' annual leave (rising to 26 after two years).
- Blue Light Card discounts.
- Employee assistance programme.
- Support with nationally recognised qualifications.
- Refer-a-friend bonus scheme.
- A welcoming, inclusive culture where your voice matters and your work has real impact.
- #J-18808-Ljbffr
Care Coordinator in Cardiff employer: Helping Hand
Helping Hands is an exceptional employer that prioritises kindness and community impact, making it a perfect place for those passionate about care. With clear pathways for career progression, a supportive work culture, and generous benefits like 25 days of annual leave and employee assistance programmes, you will find meaningful opportunities to grow while making a real difference in people's lives in Cardiff. Join us to be part of a team where your contributions are valued and every day brings the chance to create extraordinary care experiences.
