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- Tasks: Be the friendly voice for supporters, helping with enquiries and processing donations.
- Company: Join Help for Heroes, a charity dedicated to supporting veterans and their families.
- Benefits: Enjoy 29 days of annual leave, health perks, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Strong communication skills and a passion for excellent customer service are essential.
- Other info: Hybrid work model with opportunities for personal growth and community involvement.
The predicted salary is between 28800 - 42000 £ per year.
Location: Hybrid - Home-based / Downton Offices (must live within a 20-mile radius of SP5 3RB)
Hours: Full time, 35 hours per week
Contract: Permanent
Help for Heroes is looking for a compassionate, proactive Supporter Care Advisor to become the first point of contact for our incredible supporters, veterans and members of the public.
About the Role
As a Supporter Care Advisor, you will play an important role in ensuring every supporter receives a positive and professional experience when engaging with Help for Heroes. Acting as the first point of contact for many enquiries, you will respond to supporters and members of the public across a range of channels including phone, email, post and social media. You will manage enquiries from start to resolution, ensuring responses are handled within agreed service levels while maintaining accurate records on internal systems. You’ll also support the charity’s Helpline, responding to calls with empathy and professionalism while documenting outcomes and following safeguarding procedures. Alongside responding to enquiries, you will process donations, promote Gift Aid and support supporters who are fundraising for the charity. You will help ensure supporters feel valued and recognised for the role they play in supporting veterans and their families. This role also supports the smooth running of wider operations within the organisation. At times this may include assisting with supporter communications, dispatching information packs, supporting fundraising events, and helping with office or warehouse tasks at the Downton office when required.
About You
Are you passionate about providing excellent customer service and creating positive experiences for people? Do you enjoy communicating with empathy and professionalism while supporting people with a wide range of enquiries? We are looking for someone who is organised, proactive and able to manage multiple enquiries in a fast-paced environment. You will have strong communication skills and enjoy building positive relationships with supporters while representing the charity’s values. You will also be confident using Microsoft Office tools and able to work remotely with access to a suitable workspace. Previous experience delivering excellent customer service and managing enquiries across multiple channels would be highly beneficial.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 29 days’ annual leave plus 8 bank holidays, regardless of service - plus your birthday off to celebrate! (pro-rata)
- Opportunity to buy and sell up to 5 days annual leave per year (pro-rata)
- Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
- 3 volunteer days per year to support the Help for Heroes community.
- A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
Please note: We may close this vacancy early should we receive a high volume of strong applications. We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
Supporter Care Advisor in Salisbury employer: Help for Heroes
Contact Detail:
Help for Heroes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Advisor in Salisbury
✨Tip Number 1
Get to know the charity! Research Help for Heroes and understand their mission. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with supporters and veterans, being able to express empathy and professionalism is key. Role-play common scenarios with a friend to build confidence.
✨Tip Number 3
Prepare questions to ask during the interview. This shows your enthusiasm and helps you gauge if the role is right for you. Think about what you want to know about the team culture or the challenges they face.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to engage with our digital platforms.
We think you need these skills to ace Supporter Care Advisor in Salisbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Supporter Care Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Your Passion: Let your enthusiasm for helping others shine through in your application. Share examples of how you've provided excellent support in the past, especially in fast-paced environments. We love seeing candidates who genuinely care about making a difference!
Be Professional Yet Personable: While we appreciate a friendly tone, remember to keep it professional. Use clear language and structure your application well. This shows us that you can communicate effectively, which is key for the Supporter Care Advisor role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Help for Heroes
✨Know the Mission
Before your interview, take some time to understand Help for Heroes' mission and values. Familiarise yourself with their work supporting veterans and how you can contribute as a Supporter Care Advisor. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Empathy
As a Supporter Care Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled customer enquiries with compassion and professionalism. This will demonstrate your ability to create positive experiences for supporters and members of the public.
✨Practice Multi-Channel Communication
Since you'll be managing enquiries across various channels, practice articulating your thoughts clearly over the phone, via email, and even on social media. Consider doing mock interviews or role-playing scenarios to get comfortable with different communication styles.
✨Be Organised and Proactive
In a fast-paced environment, organisation is crucial. Think of ways you've managed multiple tasks effectively in the past. During the interview, share these strategies to highlight your proactive approach and ability to handle enquiries from start to resolution.