At a Glance
- Tasks: Guide veterans through the application process for recovery services and ensure their needs are met.
- Company: Help for Heroes, supporting the Armed Forces community with a dynamic and empathetic team.
- Benefits: 29 days annual leave, health scheme, volunteer days, and a generous pension scheme.
- Other info: Join a collaborative national team dedicated to continuous improvement and community support.
- Why this job: Make a real difference in veterans' lives while working in a supportive and purpose-driven environment.
- Qualifications: Strong communication skills, experience with case management systems, and a passion for helping others.
The predicted salary is between 28000 - 38000 £ per year.
Salary: Up to £33,995
Location: Remote with some travel to Downton, SP5 3RB
Hours: Full time, 35 hours per week
Contract: Permanent
At Help for Heroes, we help the Armed Forces community live well after service. We have an exciting opportunity for an individual to join our dynamic, fast-paced and highly motivated team as a Recovery Services Access Lead.
About the Role
As a Recovery Services Access Lead, you will play a crucial role in managing applications into Help for Heroes’ Recovery Services. From first contact through to allocation, you will guide veterans and their families through the application process, ensuring eligibility criteria are met and individual needs are fully understood. Working with people who may have complex or multiple support needs, you will carry out initial triage assessments, provide guidance and signposting, and determine the most appropriate Recovery Service to support each individual’s recovery goals. You will be responsible for ensuring all applications are completed accurately and sensitively, with high-quality data recorded within our CRM and case management systems. Working as part of a dispersed national team, you’ll collaborate closely with colleagues across the organisation to ensure seamless transitions into wider Recovery Services.
About You
You will be empathetic, confident and solutions-focused, with the ability to handle emotionally sensitive or high-pressure conversations with professionalism and care. You’ll bring strong judgement, attention to detail and a commitment to delivering an excellent experience for every client. You’ll bring:
- Strong communication and empathic listening skills, with confidence managing complex or emotional conversations
- Experience working with case management systems and Microsoft Office 365
- A proactive, collaborative and solutions-focused approach
- The ability to make sound decisions independently while working remotely, and to report effectively to line management
- Flexibility in adapting to different communication styles and platforms
- Experience within the charity and/or military sector
- The ability to work effectively as part of a dispersed, cross-functional team
- Initiative and creativity to contribute to the ongoing development of a high-quality, sustainable service
A strong alignment with the values, ethos and behavioural framework of Help for Heroes is essential.
About the Team
You’ll be part of a national Recovery Services team that works collaboratively across the organisation to ensure veterans and their families receive timely, appropriate and effective support. The Access team plays a key role in shaping first impressions and setting the foundation for successful recovery journeys. You’ll join a supportive, purpose-driven team that values empathy, professionalism and continuous improvement.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
- Opportunity to buy and sell up to 5 days annual leave per year.
- Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
- 3 volunteer days per year to support the Help for Heroes community.
- A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
- Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.
Closing date: 4th January 2026. Please note: We may close this vacancy early should we receive a high volume of strong applications.
Recovery Services Access Lead employer: Help for Heroes
Help for Heroes is an exceptional employer dedicated to making a meaningful impact in the lives of veterans and their communities. With a flexible work culture that prioritises work-life balance, employees are encouraged to grow through hands-on experiences and community engagement initiatives. Working in Leeds offers unique opportunities to connect with local residents and contribute to transformative projects that foster collaboration and support.
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Services Access Lead
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Help for Heroes.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Help for Heroes.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Help for Heroes.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Help for Heroes. Apply directly through us to stand out!
We think you need these skills to ace Recovery Services Access Lead
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Help for Heroes. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Recovery Services Access Lead, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Help for Heroes
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Help for Heroes. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
