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- Tasks: Guide veterans through the application process for recovery services and ensure their needs are met.
- Company: Help for Heroes, supporting the Armed Forces community with a dynamic and empathetic team.
- Benefits: 29 days annual leave, health scheme, volunteer days, and a generous pension scheme.
- Why this job: Make a real difference in veterans' lives while working in a supportive and purpose-driven environment.
- Qualifications: Strong communication skills, experience with case management systems, and a passion for helping others.
- Other info: Join a collaborative national team dedicated to continuous improvement and community support.
The predicted salary is between 28000 - 38000 £ per year.
Salary: Up to £33,995
Location: Remote with some travel to Downton, SP5 3RB
Hours: Full time, 35 hours per week
Contract: Permanent
At Help for Heroes, we help the Armed Forces community live well after service. We have an exciting opportunity for an individual to join our dynamic, fast-paced and highly motivated team as a Recovery Services Access Lead.
About the Role
As a Recovery Services Access Lead, you will play a crucial role in managing applications into Help for Heroes’ Recovery Services. From first contact through to allocation, you will guide veterans and their families through the application process, ensuring eligibility criteria are met and individual needs are fully understood. Working with people who may have complex or multiple support needs, you will carry out initial triage assessments, provide guidance and signposting, and determine the most appropriate Recovery Service to support each individual’s recovery goals. You will be responsible for ensuring all applications are completed accurately and sensitively, with high-quality data recorded within our CRM and case management systems. Working as part of a dispersed national team, you’ll collaborate closely with colleagues across the organisation to ensure seamless transitions into wider Recovery Services.
About You
You will be empathetic, confident and solutions-focused, with the ability to handle emotionally sensitive or high-pressure conversations with professionalism and care. You’ll bring strong judgement, attention to detail and a commitment to delivering an excellent experience for every client. You’ll bring:
- Strong communication and empathic listening skills, with confidence managing complex or emotional conversations
- Experience working with case management systems and Microsoft Office 365
- A proactive, collaborative and solutions-focused approach
- The ability to make sound decisions independently while working remotely, and to report effectively to line management
- Flexibility in adapting to different communication styles and platforms
- Experience within the charity and/or military sector
- The ability to work effectively as part of a dispersed, cross-functional team
- Initiative and creativity to contribute to the ongoing development of a high-quality, sustainable service
A strong alignment with the values, ethos and behavioural framework of Help for Heroes is essential.
About the Team
You’ll be part of a national Recovery Services team that works collaboratively across the organisation to ensure veterans and their families receive timely, appropriate and effective support. The Access team plays a key role in shaping first impressions and setting the foundation for successful recovery journeys. You’ll join a supportive, purpose-driven team that values empathy, professionalism and continuous improvement.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
- Opportunity to buy and sell up to 5 days annual leave per year.
- Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
- 3 volunteer days per year to support the Help for Heroes community.
- A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
- Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.
Closing date: 4th January 2026. Please note: We may close this vacancy early should we receive a high volume of strong applications.
Recovery Services Access Lead employer: Help for Heroes
Contact Detail:
Help for Heroes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Services Access Lead
✨Tip Number 1
Network like a pro! Reach out to people in the charity and military sectors, especially those connected to Help for Heroes. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for those tricky questions! Think about how you’d handle emotionally sensitive conversations or complex cases. Practising your responses will help you feel more confident when it counts.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've supported others in challenging situations. This will highlight your fit for the Recovery Services Access Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Recovery Services Access Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Recovery Services Access Lead. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Empathy: Since this role involves working with veterans and their families, it's crucial to demonstrate your empathetic listening and communication skills. Share examples from your past experiences where you've successfully handled sensitive conversations.
Be Detail-Oriented: Attention to detail is key in this role, especially when completing applications and recording data. Make sure your application is free from errors and clearly structured to reflect your meticulous nature.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application reaches us promptly and allows you to explore more about our values and the impact we make in the community.
How to prepare for a job interview at Help for Heroes
✨Know the Mission
Before your interview, take some time to really understand Help for Heroes' mission and values. Familiarise yourself with their work supporting the Armed Forces community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Recovery Services Access Lead, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive situations or complex conversations. Highlight how your approach made a difference to those you were helping.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your judgement and decision-making skills. Think about how you would handle various situations involving veterans and their families. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Team Spirit
Since you'll be part of a dispersed team, it's important to convey your collaborative spirit. Share examples of how you've worked effectively in remote teams before, and discuss how you plan to contribute to a supportive and inclusive team environment at Help for Heroes.
