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- Tasks: Lead strategic projects to transform service user journeys and improve operational processes.
- Company: Help for Heroes supports veterans, providing life-changing services and fostering community.
- Benefits: Enjoy remote work flexibility, a supportive team, and the chance to make a real impact.
- Why this job: Join a passionate team dedicated to innovation and positive change in the lives of veterans.
- Qualifications: Experience in project management with a focus on service delivery and user journey improvement.
- Other info: This is an 18-month fixed-term contract with opportunities for growth and development.
The predicted salary is between 28800 - 42000 £ per year.
Join to apply for the Project Manager (Strategic Projects) role at Help for Heroes
Join to apply for the Project Manager (Strategic Projects) role at Help for Heroes
This range is provided by Help for Heroes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The Vacancy
We have an exciting opportunity for a Project Manager to join our team at Help for Heroes, working at the forefront of transformational change.
About the Role
This role plays a pivotal part in delivering two key strategic programmes that support our LiveWell 2032 strategy. These programmes aim to transform our service user journey and strengthen the platforms and processes that underpin our operations.
As Project Manager, you will lead the discovery, planning, and implementation phases of both programmes. Working with internal teams as well as external consultants, you’ll coordinate efforts across the charity to ensure smooth and successful delivery.
You will be responsible for managing timelines, budgets, risks, and interdependencies while keeping stakeholders informed and engaged throughout.
About the Team
You’ll be working closely with passionate colleagues across various departments. Reporting to the Head of Digital Experience, you’ll also collaborate with senior managers and programme boards to ensure alignment and impact. You’ll be part of a supportive, forward-thinking team that values innovation, communication, and trust.
About You
You are an experienced and driven project manager with a proven track record of delivering complex, cross-functional projects in service delivery environments. You have experience working on service delivery projects and a deep understanding of customer or user journeys, platforms, and operational processes—and how to improve them through structured, measurable change.
You’re organised, analytical, and confident engaging with a range of internal and external stakeholders. You’re equally comfortable managing consultants as you are motivating internal teams. Your ability to lead with clarity and empathy ensures progress even in complex environments.
Most importantly, you’re motivated by the opportunity to make a difference—ensuring Help for Heroes continues to provide life-changing support to those who have served.
Please see the Job Description below for full details of this impactful role.
Location: Remote with regular travel within the UK. Particularly London and Downton, Wiltshire
Hours: Full time, 35 hours per week, Monday – Friday
Contract Type: 18 Month Fixed Term Contract
Closing Date: 13 July 2025
Please note: This vacancy may close earlier than the advertised closing date if a high volume of applications is received, so we encourage early submissions.
Help for Heroes values diversity and inclusion and welcomes applications from candidates with diverse backgrounds.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Temporary
Job function
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Job function
Project Management, Strategy/Planning, and Consulting
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Industries
Non-profit Organizations
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Project Manager (Strategic Projects) employer: Help for Heroes
Contact Detail:
Help for Heroes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager (Strategic Projects)
✨Tip Number 1
Familiarise yourself with Help for Heroes' LiveWell 2032 strategy. Understanding their mission and how the strategic programmes fit into this vision will help you articulate your alignment with their goals during discussions.
✨Tip Number 2
Network with current or former employees of Help for Heroes on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights and potentially give you a referral advantage.
✨Tip Number 3
Prepare to discuss specific examples from your past projects that demonstrate your ability to manage complex, cross-functional initiatives. Highlighting measurable outcomes will showcase your effectiveness as a project manager.
✨Tip Number 4
Stay updated on trends in the non-profit sector, particularly around service delivery and user experience. Being knowledgeable about current challenges and innovations will help you engage meaningfully with stakeholders during the interview process.
We think you need these skills to ace Project Manager (Strategic Projects)
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Project Manager (Strategic Projects) role at Help for Heroes. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing complex, cross-functional projects. Provide specific examples of how you've successfully delivered similar projects, particularly in service delivery environments.
Showcase Your Skills: Clearly demonstrate your organisational, analytical, and stakeholder management skills in your application. Use concrete examples to illustrate how you've engaged with both internal teams and external consultants effectively.
Personalise Your Application: Make your application stand out by personalising it for Help for Heroes. Mention your motivation for wanting to work with them and how your values align with their mission to provide life-changing support.
How to prepare for a job interview at Help for Heroes
✨Understand the Organisation's Mission
Before your interview, take some time to research Help for Heroes and their LiveWell 2032 strategy. Understanding their mission and how your role as a Project Manager fits into their goals will show your genuine interest and commitment.
✨Prepare for Behavioural Questions
Expect questions that assess your experience in managing complex projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting specific examples of how you've successfully led cross-functional teams and delivered results.
✨Showcase Your Stakeholder Management Skills
As this role involves engaging with various stakeholders, be ready to discuss your approach to stakeholder management. Share examples of how you've effectively communicated and collaborated with both internal teams and external consultants to achieve project goals.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss challenges you've faced in previous projects and how you overcame them. Highlight your analytical skills and ability to lead with empathy, ensuring that you can navigate complex environments while keeping the team motivated.
