At a Glance
- Tasks: Lead performance analysis to drive commercial decisions and improve supporter experience.
- Company: Join a dynamic team focused on community impact and inclusivity.
- Benefits: Generous leave, health perks, pension scheme, and volunteer days.
- Other info: Remote role with monthly travel to London for meetings.
- Why this job: Shape the future of supporter engagement with data-driven insights.
- Qualifications: Strong analytical skills and commercial awareness required.
The predicted salary is between 50000 - 60000 £ per year.
Location: Remote with an expectation to travel to London monthly for meetings
Hours: Full Time – 35 Hours a week
Contract: Permanent
We're looking for a Senior Planning and Performance Lead to join our Supporter Experience Department. This is a key role at the heart of Commercial decision‐making, helping us understand where value is being created, where risks and opportunities sit, and where focus and improvement should be directed.
You'll help teams make sense of complex performance information and turn it into clear recommendations, priorities and actions that strengthen both income and supporter experience.
About the Role
As Senior Planning and Performance Lead, you'll lead the Commercial performance view, helping teams understand what is working, where value is being created, and where attention is needed. You'll shape decisions about investment, prioritisation and improvement by making sure performance evidence and insight are translated into clear recommendations that support planning and continuous improvement.
In this role, you will:
- Lead the Commercial performance view across products, channels, campaigns, audiences and supporter groups, identifying the questions, priorities, risks and opportunities that need attention.
- Act as the key Commercial lead for performance questions, working with Insight, data, digital and finance colleagues to prioritise deeper analysis and translate findings into practical decisions and actions.
- Maintain a clear view of relative value across Commercial activity, including income, contribution, retention, attrition, engagement and longer‐term supporter value.
- Shape and improve dashboards, scorecards and performance reporting so they are accurate, relevant, accessible and actively used in decision‐making.
- Help teams use performance information more confidently through self‐serve reporting, shared definitions and consistent measures of success.
- Help shape agreed KPIs, milestones and broader performance indicators, creating a more consistent view of success across Commercial.
About You
Are you someone who can bring structure, clarity and focus to complex information? Do you enjoy working with data, insight and evidence — not just to understand what has happened, but to help shape what should happen next? Are you a creative thinker that can find innovative solutions to problems?
You'll be confident working across different activities, channels and audiences, with strong commercial awareness and the ability to understand what is driving value, engagement and longer‐term outcomes. You'll be comfortable turning business questions into clear requirements, working with colleagues across Insight, data and digital to make sure the right questions are answered and the findings are used well.
You'll also be someone who can influence through evidence, communicate clearly with senior stakeholders, and help teams make confident decisions through better use of reporting, shared measures and performance information. Essentially, we're looking for someone who is analytical, commercially aware, proactive and collaborative — with the motivation to improve how teams understand performance, prioritise activity and make decisions.
About the Team
Supporter Experience is a newly formed department within Commercial, created to help us better understand, engage, support and motivate our supporters. We're a collaborative and developing team, working across Commercial to bring greater clarity, consistency and confidence to planning, performance and decision‐making. This is an opportunity to help shape how the department develops from the beginning, using evidence, insight and shared understanding to strengthen supporter relationships and grow long‐term value.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 29 days' annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
- Opportunity to buy and sell up to 5 days annual leave per year.
- Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
- 3 volunteer days per year to support the Help for Heroes community.
- A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
Senior Planning & Performance Lead in London employer: Help for Heroes
As a Senior Planning & Performance Lead, you will join a dynamic and inclusive team dedicated to enhancing supporter experiences while driving commercial success. Our remote working model, combined with monthly meetings in London, fosters flexibility and collaboration, allowing you to thrive in a supportive environment that values your contributions. With generous benefits including 29 days of annual leave, a health scheme, and opportunities for professional growth, we are committed to creating a workplace where you can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Planning & Performance Lead in London
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✨Join Local Business Intelligence Meetups
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✨Engage with Online BI Communities
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We think you need these skills to ace Senior Planning & Performance Lead in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Help for Heroes, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Help for Heroes
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Help for Heroes’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
