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- Tasks: Lead multi-channel campaigns to build long-term supporter relationships for the Armed Forces community.
- Company: Join Help for Heroes, a team dedicated to making a difference and valuing diversity.
- Benefits: 29 days annual leave, health scheme, volunteer days, and a generous pension scheme.
- Why this job: Make a real impact by connecting with supporters and enhancing their experience.
- Qualifications: Experience in fundraising campaigns and a passion for building relationships.
- Other info: Remote work with travel to London; enjoy autonomy and collaboration in a supportive environment.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Location: Remote with regular travel to Downton / London for meetings.
Hours: Full time, 35 hours per week.
We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long‑term supporter relationships that help fund life‑changing support for the Armed Forces community.
About the Role
As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long‑term, sustainable income. You’ll lead the delivery of multi‑channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support. You’ll own retention activity across cash giving, lottery and regular giving – shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience. Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long‑term loyalty. You’ll collaborate with colleagues and external agencies to deliver high‑quality, compliant campaigns that reflect the experiences of veterans and their families. This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long‑term income growth.
About You
You care deeply about the supporter experience and understand that retention is built on trust, relevance and emotional connection. You have experience delivering direct response fundraising or engagement campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement.
You’ll thrive in this role if you:
- Love building long‑term supporter relationships
- Enjoy taking ownership and seeing campaigns through end to end
- Use insight and analysis to inform decisions and improve performance
- Are organised, detail‑focused and calm under pressure
- Value collaboration and shared success
- Care about delivering work that is compliant, ethical and supporter‑first
About the Team
You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long‑term support. Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration – always keeping supporters at the heart of what we do.
In Return We Can Offer You
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 29 days’ annual leave plus 8 bank holidays, regardless of service – plus your birthday off to celebrate!
- Opportunity to buy and sell up to 5 days annual leave per year.
- Added to our free health scheme from day one, including discounts on dental, opticians, massages and more – with the option to upgrade.
- 3 volunteer days per year to support the Help for Heroes community.
- Generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4Ă— salary as an active member.
- Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.
Closing date: 23rd January 2026
Help for Heroes values diversity and inclusion and welcomes applications from candidates of all backgrounds.
Individual Giving Officer employer: Help for Heroes
Contact Detail:
Help for Heroes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Individual Giving Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Help for Heroes. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Show your passion! When you get the chance to chat with someone from Help for Heroes, make sure to express why you care about their mission. Authentic enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by researching the organisation’s recent campaigns and initiatives. Being able to discuss these shows you’re not just interested in the role but also invested in their work.
✨Tip Number 4
Don’t forget to follow up! After any meeting or interview, send a quick thank-you note. It’s a simple way to remind them of your interest and keep you top of mind as they make their decision.
We think you need these skills to ace Individual Giving Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting the Armed Forces community shine through. We want to see how much you care about building long-term relationships and making a difference!
Tailor Your Experience: Make sure to highlight your relevant experience in direct response fundraising or engagement campaigns. We love seeing how your skills align with our mission, so don’t hold back on those examples!
Be Data-Driven: Since we value insight and performance data, include any specific metrics or results from your past campaigns. Show us how you've used data to inform decisions and improve performance – it’ll make your application stand out!
Keep It Compliant and Ethical: Remember, we care about delivering work that is compliant and ethical. Make sure your application reflects this mindset, as it’s crucial for the role. And don’t forget to apply through our website for the best chance!
How to prepare for a job interview at Help for Heroes
✨Know Your Stuff
Before the interview, dive deep into Help for Heroes' mission and values. Understand their approach to supporter retention and how your experience aligns with their goals. This will show that you’re genuinely interested and prepared.
✨Showcase Your Campaign Skills
Be ready to discuss specific campaigns you've worked on. Highlight how you used data and insights to drive results. Prepare examples that demonstrate your ability to manage multiple projects and collaborate effectively with teams.
✨Emphasise Emotional Connection
Since this role is all about building long-term relationships, think of ways to articulate how you create emotional connections with supporters. Share stories or experiences that illustrate your passion for supporter engagement and retention.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team’s current strategies and future goals. This not only shows your interest but also gives you a chance to assess if the role aligns with your values and career aspirations.
