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- Tasks: Lead multi-channel campaigns to build long-term supporter relationships and drive fundraising success.
- Company: Join Help for Heroes, a charity dedicated to supporting the Armed Forces community.
- Benefits: Enjoy 29 days annual leave, health benefits, and volunteer days to give back.
- Why this job: Make a real impact by connecting with supporters and enhancing their experience.
- Qualifications: Experience in fundraising campaigns and a passion for building relationships.
- Other info: Be part of a diverse team that values collaboration and innovation.
The predicted salary is between 30255 - 37732 £ per year.
We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community.
About the Role
As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support.
You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience.
Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty. You’ll collaborate with colleagues and external agencies to deliver high-quality, compliant campaigns that reflect the experiences of veterans and their families.
This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.
About You
You care deeply about the supporter experience and understand that retention is built on trust, relevance and emotional connection. You have experience delivering direct response fundraising or engagement campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement.
You’ll thrive in this role if you:
- Love building long-term supporter relationships
- Enjoy taking ownership and seeing campaigns through end to end
- Use insight and analysis to inform decisions and improve performance
- Are organised, detail-focused and calm under pressure
- Value collaboration and shared success
- Care about delivering work that is compliant, ethical and supporter-first
About the Team
You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support. Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
- Opportunity to buy and sell up to 5 days annual leave per year.
- Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more — with the option to upgrade.
- 3 volunteer days per year to support the Help for Heroes community.
- A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
- Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.
Closing date: 23rd January 2026. Please note: We may close this vacancy early should we receive a high volume of strong applications.
Individual Giving Officer in England employer: Help for Heroes
Contact Detail:
Help for Heroes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Individual Giving Officer in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Help for Heroes. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Show your passion! When you get the chance to chat with someone from the team, make sure to express why you care about the cause. Your enthusiasm for supporting the Armed Forces community will definitely stand out.
✨Tip Number 3
Prepare for interviews by knowing your stuff! Research Help for Heroes, their campaigns, and how they engage supporters. Being well-informed will help you answer questions confidently and show that you're genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a difference.
We think you need these skills to ace Individual Giving Officer in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Individual Giving Officer role. Highlight your experience in retention campaigns and how you’ve built long-term supporter relationships. We want to see how your skills align with our mission!
Show Your Passion: Let your enthusiasm for supporting the Armed Forces community shine through in your application. Share any personal stories or experiences that connect you to our cause. We love seeing genuine passion for what we do!
Be Data-Driven: Since this role involves using insight and performance data, mention specific examples of how you've used data to inform decisions in past campaigns. We appreciate candidates who can demonstrate a strong analytical mindset!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Help for Heroes
✨Know Your Supporter Journey
Familiarise yourself with the entire supporter journey from acquisition to retention. Be ready to discuss how you would enhance this experience, using insights and data to inform your strategies. This shows that you understand the importance of building long-term relationships.
✨Showcase Your Campaign Experience
Prepare specific examples of past campaigns you've managed, especially those focused on retention. Highlight your role in shaping these campaigns and the results achieved. This will demonstrate your hands-on experience and ability to drive successful outcomes.
✨Emphasise Collaboration Skills
Since this role involves working closely with various teams and external agencies, be prepared to discuss how you’ve successfully collaborated in the past. Share examples of how teamwork has led to improved campaign performance or supporter engagement.
✨Be Data-Driven
Demonstrate your ability to use data and insights to refine campaigns. Discuss any tools or methods you’ve used to analyse performance and how you’ve applied this information to improve future initiatives. This will show your analytical mindset and commitment to continuous improvement.
