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For Companies At a Glance
- Tasks: Build relationships with members and support engaging events for founders and CEOs.
- Company: Join Helm, the UK's leading community for ambitious business leaders.
- Benefits: Enjoy flexible working, private healthcare, generous leave, and a learning budget.
- Why this job: Make a real impact by supporting entrepreneurs and enhancing their membership experience.
- Qualifications: Experience in client interaction and strong communication skills are essential.
- Other info: Gain exposure to senior leaders and develop your relationship management skills.
The predicted salary is between 28800 - 43200 £ per year.
About Helm
Helm is the UK’s most established membership community for founders and CEOs of high-growth businesses. We bring together ambitious leaders to learn from each other, build trusted peer relationships, and navigate the challenges of scaling a company.
The role
We are looking for a Membership Manager to play a key role in delivering an outstanding experience for our members. This is a relationship-focused role, working closely with founders and senior leaders to ensure they feel supported, engaged, and able to get real value from their membership. You will work closely with colleagues across membership and events, helping to deliver Forums, events, and day-to-day member interactions to a high standard. This role suits someone who enjoys building trust, communicating confidently, and taking ownership in a people-driven environment.
What you will do
- Build strong relationships with members through regular communication, responding to questions and helping them make the most of Helm
- Support the organisation and delivery of Forums, including coordination with Forum Chairs and supporting meeting logistics
- Assist with the delivery of member events, including preparation and on-the-day hosting
- Help maintain a high-quality member experience by identifying when members may benefit from additional support and escalating where appropriate
- Contribute ideas to improve the member experience and support the implementation of new initiatives
- Manage membership administration and event-related tasks, ensuring information is accurate and up to date
- Act as a professional and welcoming presence at Helm events, representing the Club positively
- Work collaboratively with the wider team to ensure a consistent and joined-up member experience
Who you are
- Genuinely interested in entrepreneurship and motivated by supporting business leaders
- Have at least two years’ experience in a professional environment involving client, customer, or member interaction
- Comfortable communicating with senior stakeholders in a professional and confident manner
- Strong at building relationships and adapting your communication style to different audiences
- Clear and thoughtful communicator, both written and verbal
- Organised, reliable, and proactive, with good attention to detail
- Enjoy working as part of a team and taking responsibility for your work
- Comfortable in a fast-paced environment
- Curious, reflective, and interested in continuous improvement
- Experience with CRMs or similar tools is helpful but not essential
What you will gain
- Exposure to senior founders and CEOs across a wide range of industries
- Development in relationship management, member engagement, and event delivery
- Opportunities over time to take ownership of specific member initiatives or programmes
Benefits
- Flexible working, with 1 to 2 days per week in our London office
- Vitality private healthcare
- 33 days’ annual leave including bank holidays
- £500 annual learning and development budget
- £250 working-from-home setup budget
- Monthly Lunch and Learn sessions
- Annual team offsite
- Helm is a B Corp certified business
Membership Manager employer: Helm
Contact Detail:
Helm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Get to know Helm and its community! Research the founders and CEOs involved, and understand their challenges. This will help you build genuine connections during your interactions.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing conversations with friends or family to boost your confidence when speaking with senior stakeholders.
✨Tip Number 3
Show your proactive side! Think of ideas that could enhance the member experience at Helm and be ready to share them during interviews. It’ll show you’re genuinely interested in making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our community right from the start.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Show Your Passion for Entrepreneurship: When writing your application, let your enthusiasm for entrepreneurship shine through. We want to see that you're genuinely interested in supporting business leaders and that you understand the challenges they face.
Tailor Your Communication Style: Make sure to adapt your writing style to match the tone of the job description. Use clear and thoughtful language, just like we do at Helm, to demonstrate your ability to communicate effectively with senior stakeholders.
Highlight Your Relationship-Building Skills: In your application, emphasise your experience in building strong relationships. Share specific examples of how you've engaged with clients or members in the past, as this role is all about creating connections.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Helm
✨Know Your Members
Before the interview, take some time to research Helm and its members. Understand the challenges faced by founders and CEOs of high-growth businesses. This will help you demonstrate your genuine interest in entrepreneurship and your ability to build strong relationships.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with senior stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with clients or members in the past, highlighting your adaptability in different situations.
✨Be Proactive and Organised
Helm values proactivity and attention to detail. Think of instances where you've taken initiative in previous roles, especially in managing events or member interactions. Bring up these examples during the interview to showcase your reliability and organisational skills.
✨Bring Ideas to the Table
Helm is looking for someone who can contribute ideas to improve the member experience. Come prepared with a few suggestions or initiatives that could enhance member engagement. This shows your curiosity and willingness to continuously improve, which aligns perfectly with what they're after.
