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For Companies At a Glance
- Tasks: Build strong relationships with members and support engaging events.
- Company: Join Helm, the UK's leading community for ambitious founders and CEOs.
- Benefits: Flexible working, private healthcare, generous leave, and a learning budget.
- Why this job: Make a real impact by supporting business leaders in their growth journey.
- Qualifications: Experience in client interaction and strong communication skills required.
- Other info: Gain exposure to senior leaders and develop your relationship management skills.
The predicted salary is between 36000 - 60000 £ per year.
About Helm
Helm is the UK's most established membership community for founders and CEOs of high-growth businesses. We bring together ambitious leaders to learn from each other, build trusted peer relationships, and navigate the challenges of scaling a company.
The role
We are looking for a Membership Manager to play a key role in delivering an outstanding experience for our members. This is a relationship-focused role, working closely with founders and senior leaders to ensure they feel supported, engaged, and able to get real value from their membership. You will work closely with colleagues across membership and events, helping to deliver Forums, events, and day-to-day member interactions to a high standard. This role suits someone who enjoys building trust, communicating confidently, and taking ownership in a people-driven environment.
What you will do
- Build strong relationships with members through regular communication, responding to questions and helping them make the most of Helm.
- Support the organisation and delivery of Forums, including coordination with Forum Chairs and supporting meeting logistics.
- Assist with the delivery of member events, including preparation and on-the-day hosting.
- Help maintain a high-quality member experience by identifying when members may benefit from additional support and escalating where appropriate.
- Contribute ideas to improve the member experience and support the implementation of new initiatives.
- Manage membership administration and event-related tasks, ensuring information is accurate and up to date.
- Act as a professional and welcoming presence at Helm events, representing the Club positively.
- Work collaboratively with the wider team to ensure a consistent and joined-up member experience.
Who you are
- Genuinely interested in entrepreneurship and motivated by supporting business leaders.
- Have at least two years' experience in a professional environment involving client, customer, or member interaction.
- Comfortable communicating with senior stakeholders in a professional and confident manner.
- Strong at building relationships and adapting your communication style to different audiences.
- Clear and thoughtful communicator, both written and verbal.
- Organised, reliable, and proactive, with good attention to detail.
- Enjoy working as part of a team and taking responsibility for your work.
- Comfortable in a fast-paced environment.
- Curious, reflective, and interested in continuous improvement.
- Experience with CRMs or similar tools is helpful but not essential.
What you will gain
- Exposure to senior founders and CEOs across a wide range of industries.
- Development in relationship management, member engagement, and event delivery.
- Opportunities over time to take ownership of specific member initiatives or programmes.
Benefits
Flexible working, with 1 to 2 days per week in our London office.
Vitality private healthcare.
33 days' annual leave including bank holidays.
£500 annual learning and development budget.
£250 working-from-home setup budget.
Monthly Lunch and Learn sessions.
Annual team offsite.
Helm is a B Corp certified business.
Membership Manager in London employer: Helm
Contact Detail:
Helm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships!
✨Tip Number 2
Show your personality! When you get the chance to meet potential employers or members face-to-face, let your authentic self shine through. People want to work with someone they can trust and relate to, so be genuine and engaging.
✨Tip Number 3
Follow up after meetings or events! A quick thank-you email or message can go a long way in keeping you top of mind. It shows you’re proactive and genuinely interested in building that connection.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications from enthusiastic candidates who are keen to join our community. Make sure to highlight your relationship-building skills and any relevant experience in your application.
We think you need these skills to ace Membership Manager in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for entrepreneurship and supporting business leaders. Share experiences that highlight your genuine interest in helping others succeed, as this is key for the Membership Manager role.
Tailor Your Communication: When writing your application, adapt your tone and style to match the professional yet approachable vibe of Helm. Use clear and thoughtful language to demonstrate your communication skills, especially since you'll be interacting with senior stakeholders.
Highlight Relevant Experience: Make sure to showcase any previous roles where you’ve built relationships or engaged with clients or members. We want to see how your past experiences align with the responsibilities of the Membership Manager position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community!
How to prepare for a job interview at Helm
✨Know Your Audience
Before the interview, take some time to research Helm and its community. Understand their mission and values, and think about how your experience aligns with their goals. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
Since this role is all about building strong relationships, prepare examples from your past experiences where you've successfully engaged with clients or members. Highlight how you adapted your communication style to different audiences and the positive outcomes that resulted.
✨Be Proactive and Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks and priorities. Share specific strategies you use to stay on top of your responsibilities, especially in a fast-paced environment. This will reassure them that you can handle the demands of the Membership Manager role.
✨Bring Ideas to the Table
Helm values continuous improvement, so come prepared with ideas on how to enhance the member experience. Think about initiatives you've seen work well in other organisations or any innovative concepts you believe could benefit Helm's community. This shows your proactive mindset and commitment to making a difference.
