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- Tasks: Lead the front-of-house team and create unforgettable dining experiences.
- Company: Join the vibrant Hell's Kitchen team at The Cumberland, inspired by Gordon Ramsay.
- Benefits: Enjoy competitive pay, career development, wellness support, and exciting perks.
- Why this job: Be part of a high-energy environment where your service skills shine.
- Qualifications: Experience in a supervisory role and a passion for exceptional service.
- Other info: Inclusive workplace with opportunities for recognition and community engagement.
The predicted salary is between 11 - 18 £ per hour.
Inspired by the hit television series created by Michelin starred chef Gordon Ramsay, Hell’s Kitchen (London) is an immersive dining experience that captures the energy and excitement of the iconic television show and delivers it directly to the table. Designed to transport guests straight into the heart of the action, the restaurant blends theatrical flair with culinary excellence and exceptional service, while pairing outstanding food and drink with world class service. Recreating the tension of the show’s famed red and blue open kitchens diners witness the precision and intensity behind every dish, as well as a contemporary bar showcasing the latest trends in mixology. The menu features signature, show-inspired creations such as the legendary Beef Wellington, Pan-Seared Scallops, and Sticky Toffee Pudding, each prepared with the same passion and perfection expected from the show’s world-class chefs.
What you’ll be doing:
- Leading and mentoring the front-of-house team during service, ensuring flawless delivery and attention to detail.
- Supporting the Floor Manager in coordinating guest seating, service flow, and table management.
- Providing a personal touch to VIP and regular guests, anticipating their needs and enhancing the experience.
- Monitoring and maintaining the presentation of the dining room and service areas.
- Acting as a key point of contact for the team, providing coaching, feedback, and support to develop their potential.
- Ensuring compliance with all health, safety, and food hygiene standards.
- Assisting with onboarding and training new team members to ensure consistency and excellence in service.
- Maintaining knowledge of the menu, beverages, and show-inspired offerings to answer guest questions and recommend pairings.
What you’ll bring:
- Proven experience in a supervisory or senior front-of-house role in a premium, high-volume restaurant.
- Passion for delivering exceptional, five-star service.
- Natural leadership and mentoring skills - you inspire and motivate your team.
- Excellent communication and interpersonal skills.
- Calm under pressure, adaptable, and confident in a fast-paced, theatrical environment.
- Strong attention to detail with a flair for creating memorable guest experiences.
- Commercial awareness and a focus on guest satisfaction.
What you’ll get in return:
- Career Development & Growth - We’re here to support your journey, whatever that may look like.
- Financial Wellbeing – You work hard, so we’ll always help your money work hard for you!
- Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
- Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hell\'s Kitchen Head Waiter/Waitress in London employer: Hell's Kitchen
Contact Detail:
Hell's Kitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hell\'s Kitchen Head Waiter/Waitress in London
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop by Hell's Kitchen to soak up the atmosphere. This will help you understand the energy and service style they expect, plus it shows you're genuinely interested.
✨Tip Number 2
Practice your service skills! Role-play with a friend or family member to brush up on how you'd handle different guest scenarios. Being calm under pressure is key, so show them you can keep your cool while delivering top-notch service.
✨Tip Number 3
Show off your leadership flair! Think of examples from your past where you've inspired or mentored your team. Highlighting these experiences will demonstrate that you’re ready to take charge and elevate the guest experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their journey with us!
We think you need these skills to ace Hell\'s Kitchen Head Waiter/Waitress in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for exceptional service shine through. We want to see that you’re excited about the role and the unique dining experience we offer at Hell's Kitchen.
Tailor Your Experience: Make sure to highlight your relevant experience in high-energy, premium restaurants. We love seeing how your past roles have prepared you to lead our front-of-house team and create memorable guest experiences.
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you unique and how you can contribute to our vibrant team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Hell's Kitchen
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and signature dishes like the Beef Wellington and Pan-Seared Scallops. This knowledge will not only impress the interviewers but also show your passion for the culinary experience they offer.
✨Show Off Your Leadership Skills
As a Head Waiter, you’ll need to lead by example. Prepare examples of how you’ve successfully managed a team in a high-pressure environment. Highlight your mentoring experiences and how you inspire others to deliver exceptional service.
✨Demonstrate Your Customer Focus
Think about times when you went above and beyond for guests. Be ready to share specific stories that showcase your ability to anticipate needs and create memorable experiences, especially for VIPs and regulars.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but remember that the role requires you to thrive in a fast-paced environment. Practice staying calm and collected while answering questions, as this will reflect your ability to handle the pressures of a busy restaurant.
