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- Tasks: Lead the dining room team and ensure exceptional guest experiences in a high-energy environment.
- Company: Join the vibrant Hell's Kitchen, inspired by Gordon Ramsay's iconic show.
- Benefits: Enjoy competitive salary, career development, discounts, and wellness support.
- Why this job: Be at the heart of an immersive dining experience and inspire your team.
- Qualifications: Experience in a supervisory role and a passion for five-star service.
- Other info: Inclusive workplace with opportunities for recognition and community engagement.
The predicted salary is between 32000 - 44800 £ per year.
Inspired by the hit television series created by Michelin starred chef Gordon Ramsay, Hell’s Kitchen (London) is an immersive dining experience that captures the energy and excitement of the iconic television show and delivers it directly to the table. Designed to transport guests straight into the heart of the action, the restaurant blends theatrical flair with culinary excellence and exceptional service, while pairing outstanding food and drink with world class service. Recreating the tension of the show’s famed red and blue open kitchens diners witness the precision and intensity behind every dish, as well as a contemporary bar showcasing the latest trends in mixology. The menu features signature, show-inspired creations such as the legendary Beef Wellington, Pan-Seared Scallops, and Sticky Toffee Pudding, each prepared with the same passion and perfection expected from the show’s world-class chefs.
As Floor Manager, you’ll be the heartbeat of the dining room - leading the team, coordinating service, and ensuring guests leave with memories of an exceptional experience. You’ll support the Assistant General Manager in delivering operational excellence while maintaining the high standards and energy expected of a world-class, theatrical restaurant. This is a role for someone who thrives in a high-pressure, high-profile environment and takes pride in inspiring teams and exceeding guest expectations.
- Leading the front-of-house team to deliver flawless service, from pre-service prep to final guest farewell
- Supporting the Assistant General Manager in the day-to-day operation of the restaurant
- Maintaining seamless communication between front and back of house to ensure every service runs smoothly
- Coaching, mentoring, and motivating team members to achieve excellence in service and engagement
- Proactively managing guest experiences and resolving issues with professionalism and confidence
- Supporting recruitment, onboarding, and training initiatives to build a strong, high-performing team
- Driving operational standards, ensuring compliance with health, safety, and food hygiene regulations
- Monitoring and reporting on team performance, productivity, and service metrics
What you’ll bring:
- Proven experience in a supervisory or leadership role within a premium, high-volume restaurant
- A passion for exceptional, five-star guest experiences
- Strong leadership and people management skills - you inspire, motivate, and empower your team
- Excellent communication skills with the ability to influence and engage both guests and colleagues
- Calm, adaptable, and decisive under pressure
- Commercially aware with an eye for detail and service excellence
- Enthusiastic, professional, and committed to delivering extraordinary hospitality
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
- Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hell\'s Kitchen Floor Manager in London employer: Hell's Kitchen
Contact Detail:
Hell's Kitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hell\'s Kitchen Floor Manager in London
✨Tip Number 1
Get to know the restaurant scene in London! Research Hell's Kitchen and similar venues to understand their vibe. This will help you tailor your approach and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and guest experience. Think of examples from your past roles where you’ve excelled under pressure – this is key for a Floor Manager!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Hell\'s Kitchen Floor Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the restaurant industry shine through! We want to see that you’re not just looking for a job, but that you’re genuinely excited about creating exceptional dining experiences.
Tailor Your CV: Make sure your CV is tailored to the Floor Manager role. Highlight your leadership experience and any relevant skills that match what we’re looking for. We love seeing how your background aligns with our vision for Hell's Kitchen!
Be Specific in Your Cover Letter: In your cover letter, be specific about why you want to join us at Hell's Kitchen. Mention any particular aspects of our restaurant or the role that excite you. This helps us see your fit for our team and culture!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Hell's Kitchen!
How to prepare for a job interview at Hell's Kitchen
✨Know the Menu Inside Out
Familiarise yourself with the signature dishes and drinks offered at Hell's Kitchen. Being able to discuss the menu confidently will show your passion for the culinary experience and impress the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a high-pressure environment. Highlight specific situations where you motivated your team or resolved conflicts, as this role requires strong leadership and people management skills.
✨Demonstrate Exceptional Guest Service
Think of scenarios where you've gone above and beyond for guests. Be ready to share these stories, as the interviewers will be looking for your commitment to delivering extraordinary hospitality.
✨Practice Calmness Under Pressure
Since this role thrives in a fast-paced setting, prepare to discuss how you handle stress and maintain composure. You might even want to role-play some high-pressure situations to showcase your adaptability and decisiveness.
