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- Tasks: Coordinate restaurant bookings and ensure a seamless guest experience.
- Company: Join the vibrant team at Hell's Kitchen, inspired by Gordon Ramsay's iconic show.
- Benefits: Enjoy competitive pay, career development, discounts, and wellness support.
- Why this job: Be part of an immersive dining experience and create unforgettable moments for guests.
- Qualifications: Experience in hospitality coordination and a passion for exceptional service.
- Other info: Inclusive workplace with opportunities for growth and community engagement.
The predicted salary is between 12 - 17 £ per hour.
Inspired by the hit television series created by Michelin starred chef Gordon Ramsay, Hell’s Kitchen (London) is an immersive dining experience that captures the energy and excitement of the iconic television show and delivers it directly to the table. Designed to transport guests straight into the heart of the action, the restaurant blends theatrical flair with culinary excellence and exceptional service, while pairing outstanding food and drink with world class service. Recreating the tension of the show’s famed red and blue open kitchens diners witness the precision and intensity behind every dish, as well as a contemporary bar showcasing the latest trends in mixology. The menu features signature, show-inspired creations such as the legendary Beef Wellington, Pan-Seared Scallops, and Sticky Toffee Pudding, each prepared with the same passion and perfection expected from the show’s world-class chefs. More than a meal, Hell’s Kitchen offers guests a front-row seat to the ultimate dining performance in one of London’s most sought-after locations, The Cumberland champions the city’s cultural and music scene, inspired by its rich history of housing music legends.
As F&B Co-ordinator, you’ll be at the heart of the guest journey, coordinating reservations and enquiries and ensuring every booking is handled with accuracy, transparency and care. Working closely with the restaurant management, reception and sales teams, you’ll help maximise covers, support revenue targets and ensure guests receive a seamless, premium experience from first contact to arrival. This is an ideal opportunity for someone who loves hospitality, thrives on organisation and takes pride in getting the details right.
What you’ll be doing:
- Managing and coordinating restaurant bookings across all booking systems
- Acting as a key point of contact for guest enquiries, group bookings and special requests
- Ensuring booking information is accurate, up to date and clearly communicated to the restaurant team
- Supporting the management team to maximise covers and optimise table planning
- Working closely with front of house, sales and operations to ensure smooth service delivery
- Maintaining accurate records, confirmations and reports
- Identifying opportunities to enhance the guest journey through thoughtful coordination and communication
- Upholding brand standards and delivering a warm, professional and relatable service at every touchpoint
What you’ll bring:
- Previous experience in a reservations, bookings, F&B or hospitality coordination role
- Comfortable working with booking and reservation systems
- Highly organised with exceptional attention to detail
- Confident, clear communicator with a natural, guest-focused approach
- Adaptable, calm under pressure and able to manage competing priorities
- A team player who enjoys working with people and supporting a fast-paced operation
- Passionate about hospitality and creating exceptional experiences
What you’ll get in return:
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth: We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing: You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being: We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community: We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hell\'s Kitchen F&B Coordinator in London employer: Hell's Kitchen
Contact Detail:
Hell's Kitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hell\'s Kitchen F&B Coordinator in London
✨Tip Number 1
Get to know the restaurant inside out! Familiarise yourself with the menu, the vibe, and the service style. This way, when you chat with the team or during interviews, you can show your passion for the place and how you can contribute to that unique dining experience.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or even pop into the restaurant for a casual chat. Building relationships can give you insider info and might just land you a recommendation when it comes to applying through our website.
✨Tip Number 3
Prepare for the interview by thinking about real-life scenarios where you've excelled in hospitality. Be ready to share examples of how you’ve handled guest enquiries or coordinated bookings. This will show you’re not just a fit on paper but also in practice!
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your enthusiasm for the role can leave a lasting impression. It shows you’re genuinely interested and keeps you on their radar as they make their decision.
We think you need these skills to ace Hell\'s Kitchen F&B Coordinator in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating exceptional guest experiences, just like we do at Hell's Kitchen.
Be Detail-Oriented: As an F&B Coordinator, attention to detail is key. Make sure your application is free from typos and clearly structured. This shows us you can handle the precision required in this role!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you fit into our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hell's Kitchen
✨Know Your Menu
Familiarise yourself with the restaurant's menu, especially the signature dishes like Beef Wellington and Pan-Seared Scallops. Being able to discuss these items confidently will show your passion for the culinary experience and impress the interviewers.
✨Master the Booking Systems
Since the role involves managing reservations, make sure you understand how booking systems work. If possible, practice using similar systems or research common features. This will demonstrate your readiness to hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you successfully managed multiple tasks or bookings. Highlight your attention to detail and how you ensured a seamless guest experience, as this is crucial for the F&B Coordinator role.
✨Communicate Clearly
Practice clear and confident communication. You’ll be the key point of contact for guests, so being able to articulate your thoughts and respond to questions effectively will be essential. Consider doing mock interviews with friends to refine your delivery.
