Overview
As Restaurant General Manager, you'll be the driving force behind every aspect of the restaurant's success. Reporting to the Hotel Manager, you will:
Responsibilities
- Have previous experience as a General Manager within a premium high-volume quality restaurant
- Provide strategic and operational leadership, ensuring the restaurant consistently delivers on its ambitious goals
- Work closely with the Head Chef to shape the vision and performance of the restaurant
- Lead, inspire and develop a talented front-of-house team, creating an environment of passion, precision and pride
- Take ownership of the restaurant's day-to-day operations, ensuring exceptional standards at all times ensuring flawless delivery and a guest experience of the highest calibre
- Build loyalty with guests, ensuring our regulars and VIPs receive personalised, memorable service every time
- Maximise restaurant covers and revenue opportunities while maintaining uncompromising standards
- Champion collaboration between front of house and back of house, ensuring seamless communication and operations
- Take responsibility for budget management, payroll forecasting and financial performance
- Identify and act on business opportunities that enhance profitability and market presence
- Represent the restaurant externally, networking and building strategic relationships that promote the venue and its world-class offering
Qualifications
- Proven leadership experience as a General Manager within a premium, high volume and fast-paced restaurant environment
- Strong financial acumen with the ability to manage budgets and identify opportunities for growth
- A natural ability to motivate, coach and elevate a high-performing team
- Exceptional communication and organisational skills, with a meticulous eye for detail
- A calm and confident presence under pressure, able to make clear decisions in a fast-paced environment
- The ability to balance strategic vision with operational excellence, ensuring both the guest journey and business goals are achieved
- A genuine passion for extraordinary food, impeccable service, and unforgettable guest experiences
Benefits
- Career Development & Growth — Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your potential
- Financial Wellbeing — Wage Stream: you'll be paid monthly and can access earned salary before payday; Discounts & Perks: savings on 1000s of retailers, dining, hotel stays, and more; Refer a Friend: earn up to £1000 when friends join
- Interest-Free Loans — Season ticket loans to support commuting
- Mental & Physical Well-being — On-Site Mental Health First Aiders; 24/7 Employee Assistance Line; Be Well Platform; Gym Discounts & Cycle to Work Scheme
- Recognition & Community — Wonderful People Awards (monthly, quarterly, annual); Social & Seasonal Events; People Council; Paid Volunteering Days
