Hello Vet is seeking a CX and Digital Lead to head the digital team responsible for triaging client calls, guiding pet owners to the right care, and delivering Hello Vet's distinctive client experience. The role balances frontline rota duties with strategic work to transform client experience across the business and clinics.
The CX and Digital Lead will line manage the Lead Digital Client Care Associate and Lead Digital Veterinary Nurse, shaping team culture, training, and performance while
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Head of Client Experience & Digital Transformation in London employer: Hellovet
HelloVet is an exceptional employer located in North London, offering a unique opportunity to be part of a pioneering veterinary practice that prioritises both patient care and employee wellbeing. With a strong emphasis on a supportive work culture, unlimited CPD budget, and innovative technology, employees are encouraged to grow and thrive in their roles while enjoying a healthy work-life balance. Join us in creating a new standard in veterinary medicine where your contributions are valued and celebrated.
