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- Tasks: Support clients with appointments and product requests while enhancing their experience.
- Company: Hello Vet, a forward-thinking veterinary practice focused on exceptional care.
- Benefits: £13/hour, free lunch, wellbeing support, and free veterinary care for your pets.
- Other info: Enjoy a supportive culture that values work-life balance and personal growth.
- Why this job: Join a vibrant team dedicated to transforming veterinary medicine and making a real difference.
- Qualifications: Experience in client service within veterinary or pet care sectors is preferred.
The predicted salary is between 28000 - 30000 £ per year.
Please note this is a part-time, in-person role and not remote working. 17.6 hours average per week.
Our Digital Client Care Assistants (Digi CCAs) are fundamental to the delivery of our digital triage service. They support new clients through their first steps with Hello Vet and assist with appointments, referrals, and product requests. They work closely with our clinical team and Digital Registered Veterinary Nurses to ensure an exceptional client experience and a high standard of patient care. You’ll be part of building a cutting‑edge service that supports and enhances in‑clinic veterinary care.
Hello Vet is built upon a simple principle; we believe that if we create the best place for our team to work, we’ll also create the best place for pets to receive care. We know the best care is delivered by happy, well-supported teams who are able to build personal, collaborative relationships with their clients. That’s why we allow clients to message our team any time, and even support their pets during procedures. We aim to restore the personal bonds that should underpin a client’s relationship with their vet practice.
Our clinics are purpose‑built to facilitate best‑in‑class care, catering for the needs of the veterinary team just as much as pets and owners. With a deep commitment to our people and technology-forward approach, we’re building the next generation of general practice veterinary care.
What you can expect at Hello Vet:
- Work collaboratively with our Digital Registered Veterinary Nurses and in‑clinic teams to support clients and patients at home, digitally.
- A bespoke technology platform built to reduce the time you spend on admin and allow seamless communication between the clients, the digital team and the clinic floor.
- A growth oriented organisation constantly evolving to build a better workplace for all.
- Thoughtful onboarding and training.
- A vibrant, supportive culture made up of people who are all here to change veterinary medicine for the better.
What you’ll receive:
- £13 / hour (4‑5hr shifts) Mon‑Sun.
- Wellbeing support including paid lunch breaks, free lunch and snacks, Employee Assistance Programme (EAP) and mental health first aiders.
- Free veterinary care for your pets and cost‑price medications.
You’ll be a great fit if you are:
- Someone with a proven track record of offering exceptional client service within a veterinary environment.
- A people person who gets a real kick out of making someone’s day.
- Experienced within the veterinary industry or a related pet care sector (e.g., grooming, pet retail, rescue, or similar).
- Passionate about delivering outstanding service and communication across phone, WhatsApp, email, etc.
- A great team player who thrives in a collaborative environment but also able to work independently.
- Confident handling sensitive conversations.
We are so proud of our amazing team and the outstanding care we have already delivered. For us, treating pets and people better is not just about taking care of the animals and clients; it’s also about taking care of each other and maintaining a healthy work‑life balance. We believe in fostering a diverse, supportive environment where everyone feels valued, respected, and encouraged to grow and flourish, and this is achieved by looking out for one another and celebrating each other’s successes.
Digital Client Care Associate in house in London employer: Hellovet
Contact Detail:
Hellovet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Client Care Associate in house in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hello Vet's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in client care and demonstrate your passion for delivering outstanding service, which is key for the Digital Client Care Associate role.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've made someone's day in previous roles. Highlighting your ability to handle sensitive conversations will resonate well with the team at Hello Vet.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team dynamics. This shows your enthusiasm and helps you gauge if Hello Vet is the right fit for you. Plus, it’s a great way to build rapport with your interviewers!
We think you need these skills to ace Digital Client Care Associate in house in London
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for animals shine through! Share any relevant experiences you've had in the veterinary or pet care sector. We want to see that you genuinely care about providing exceptional service to both pets and their owners.
Tailor Your Application: Make sure to customise your application to fit the role of Digital Client Care Associate. Highlight your experience with client service and how it relates to our mission at Hello Vet. We appreciate when candidates take the time to connect their skills with what we do!
Be Personable and Approachable: Since this role is all about building relationships, use a friendly tone in your application. We’re looking for someone who can communicate well and make clients feel at ease, so let your personality come through in your writing!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hello Vet!
How to prepare for a job interview at Hellovet
✨Know the Company Inside Out
Before your interview, take some time to research Hello Vet. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Client Care Skills
Since this role is all about exceptional client service, prepare examples from your past experiences where you went above and beyond for clients. Think about specific situations in a veterinary or pet care setting that highlight your ability to handle sensitive conversations and provide outstanding support.
✨Demonstrate Team Spirit
Hello Vet values collaboration, so be ready to discuss how you work well in a team. Share stories that illustrate your ability to support colleagues and contribute to a positive work environment. Highlight any experience you have working alongside clinical teams or in a collaborative setting.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company culture. For example, you could ask about the onboarding process or how the team celebrates successes together. This shows you're keen on being part of their vibrant culture.