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- Tasks: Provide hands-on IT support and creative solutions across our clinics and HQ.
- Company: Join a forward-thinking veterinary practice dedicated to team happiness and pet care.
- Benefits: Competitive salary, 25 days holiday, equity options, and free vet care for your pets.
- Other info: Dynamic role with travel opportunities and excellent career growth potential.
- Why this job: Be a key player in a growing startup that values innovation and teamwork.
- Qualifications: Experience in IT support, proficient in macOS & Windows, and strong problem-solving skills.
The predicted salary is between 32000 - 34000 £ per year.
Hello Vet is built upon a simple principle; we believe that if we create the best place for our team to work, we’ll also create the best place for pets to receive care. We know the best care is delivered by happy, well-supported teams who are able to build personal, collaborative relationships with their clients. That’s why we allow clients to message our team any time, and even support their pets during procedures. We aim to restore the personal bonds that should underpin a client's relationship with their vet practice. Our clinics are purpose-built to facilitate best-in-class care, catering for the needs of the veterinary team just as much as pets and owners. With a deep commitment to our people and technology-forward approach, we’re building the next generation of general practice veterinary care. We're building the kind of workplace we’ve always wanted to be part of. If you're passionate about this too, we'd love to hear from you.
As the IT Support Specialist at Hello Vet, you will be a key technical enabler. This is a very hands-on position, where you will be dealing with on-site, in-person fixes, as well as remote support. You will be someone who can use their creativity to come up with solutions to problems and processes across our clinical settings & HQ. We are rapidly expanding our locations, and this will require regular travel to sites in and around London. There may be on odd occasion out of hours or weekend work required where needed. You will play a crucial role as a face of IT across the entire company, reporting to the IT Manager, and collaborate closely to ensure both our clinical and HQ teams can operate at their best. You will be a get-up-and-go person, ready for the challenge and the differing days an early stage company has to offer.
Your role will include:
- First line troubleshooting and fixing of IT support issues
- Providing training & onboarding support to new starters so that staff are set for success from day one.
- Creating knowledge base & help guides for staff, and documentation for technical teams
- Help with the physical set up of new sites & locations as we expand, enrolling network devices, supporting a heavily macOS based infrastructure, with some Windows devices, audio visual, ensuring that systems are set up correctly, asset tagged, inventory checks and more.
- Onboarding new starters, creating accounts and ensuring that the correct access is given, likewise removing accounts for staff members who have left.
- Setting up and supporting devices, printers & triaging and providing support for clinical devices, handing off to third party suppliers when required.
- Following processes for weekly/monthly checks across a wide range of technologies, e.g. ensuring devices are up to date and secured.
- Work with technologies such as Mosyle MDM, Google Workspace, Okta IDP, Zoom telephony, Slack, macOS & Windows.
- Regular travel to sites in and around London
You will be:
- Proficient in supporting macOS & Windows devices.
- Have a good understanding of networking.
- A friendly, approachable person.
- Able to prioritise requests across multiple locations and teams.
- Be creative and comfortable adding your input to improve the IT function.
- Confident working with a variety of stakeholders at all levels across different levels of technical proficiency.
- Proven experience in a similar IT support role.
- Experience in a startup environment is advantageous.
This role will offer:
- £32,000 - £34,000 DOE
- 25 days holiday per year (plus bank holidays)
- Access to an L&D budget
- Equity in a growing startup company
- Access to our benefits discount platform
- Free veterinary care for your pets and cost-price medications
- Access to Cycle Schemes
IT Support Specialist employer: Hellovet
Contact Detail:
Hellovet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Get to know the company! Before your interview, dive into Hello Vet's mission and values. Show us that you’re not just another candidate but someone who genuinely cares about creating a great workplace for both pets and their owners.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be hands-on with IT support, brush up on your first-line troubleshooting techniques. We want to see how you tackle problems creatively, so maybe even prepare a few examples of past challenges you've solved.
✨Tip Number 3
Be ready to chat about teamwork! At Hello Vet, collaboration is key. Think of times when you’ve worked closely with others to achieve a goal, especially in a tech environment. We love seeing candidates who can build personal relationships with their colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to our mission of providing top-notch care for pets.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for IT support and helping others shine through. We love seeing candidates who are genuinely excited about making a difference in our team and the lives of pets!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We want to see how your skills in supporting macOS and Windows devices can benefit us at Hello Vet.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us see your qualifications without any confusion!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hellovet
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS and Windows devices, as well as networking basics. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you're not just familiar with the tech, but that you can think on your feet.
✨Show Your People Skills
Since this role involves working closely with various teams, be prepared to demonstrate your friendly and approachable nature. Share examples of how you've successfully trained or onboarded new staff in previous roles. Highlighting your ability to communicate technical concepts to non-techies will set you apart.
✨Be Ready for a Hands-On Approach
This position is very hands-on, so come equipped with examples of your practical experience. Whether it's setting up devices or providing remote support, be ready to discuss how you've tackled similar tasks in the past. Showing your proactive attitude towards problem-solving will resonate well with the interviewers.
✨Embrace the Startup Spirit
Hello Vet is an early-stage company, so they’ll appreciate your adaptability and creativity. Prepare to talk about your experiences in fast-paced environments and how you've contributed to improving IT functions. Demonstrating your enthusiasm for being part of a growing team will align perfectly with their values.