At a Glance
- Tasks: Manage clinical partnerships and deliver therapy while driving account growth.
- Company: Join HelloSelf, a pioneering mental health platform transforming therapy with technology.
- Benefits: Competitive salary, equity, private medical insurance, and flexible working options.
- Other info: Opportunity for career growth into senior roles in a fast-growing company.
- Why this job: Make a real impact in mental health while advancing your career in a supportive team.
- Qualifications: Qualified CBT therapist with at least 2 years of post-qualification experience.
The predicted salary is between 50000 - 55000 £ per year.
At Hello Self, we provide therapy and coaching to help people feel and live better.
Our innovative video therapy platform connects members with the UK’s leading psychologists and CBT therapists, offering flexibility and convenience.
Utilising technology, we extend the boundaries of traditional therapy, harnessing AI to accelerate progress and promote long-term wellness beyond treatment.
There are substantial unmet mental health needs within the UK and globally.
We’re on a mission to innovate and make Every Self Better.
We’re a small, talented, high energy, inclusive and supportive team with strong business and clinical leadership.
About the Role
We’re looking for a qualified CBT therapist who wants to step into a commercial account management position - and who is energised, not deterred, by that shift.
You’ll own the full lifecycle of our clinical partnerships - from scoping and go-live through to growth and renewal.
Your primary focus at the outset will be a large, established case management partner, and you’ll be responsible for making that account a success: growing throughput, hitting SLAs, and deepening the relationship commercially.
Roughly 60% of your time is account management and partnership work; 40% is direct clinical delivery and providing risk and safeguarding advice/consultation to Hello Self’s therapy network alongside the Clinical Excellence Team.
That clinical component isn’t incidental - seeing members from the accounts you manage is how you stay sharp on what we’re actually delivering, and it’s part of what makes you credible in the room with partners.
You’ll also work with Neurodiverse and/or CAMHS members depending on your specialism and the partner’s needs.
You’ll report to the Head of Clinical Partnerships and work closely with our Clinical Excellence, Customer Operations and Product teams.
- Qualified CBT therapist, BABCP accredited with at least 2 years experience post-qualification.
- Commercially curious — you’re drawn to the business side of healthcare, not just the clinical side.
You want to understand how the commercial model works and you’re motivated by growing an account, not just servicing it.
- Some exposure to account management, partnerships, or commercial roles — whether inside or outside a clinical setting. Or a compelling reason why you’re ready to make that move.
- Confident in external meetings: you hold your own with senior stakeholders and represent Hello Self professionally with partners.
- Organised and delivery-focused — you track what you’ve committed to and follow through.
- Comfortable with data: you can read a report, spot what matters, and act on it.
- Excellent theoretical understanding and practice of evidence-based and NICE-recommended therapies is essential — and you’re genuinely interested in how technology and AI can extend what those therapies can do.
- Experience in case management, occupational health, insurance or EAP environments is a plus.
- Experience in safeguarding and managing risk is a plus.
- Salary £50–55k depending on experience.
- Equity — a stake in what we’re building.
- AXA private medical insurance.
- Flexible working, with two days per week in our Shoreditch office.
- Protected clinical caseload to maintain your BABCP accreditation.
- Direct exposure to the commercial and strategic decisions of a fast-growing mental health company.
- A clear path to grow into a senior clinical partnerships or commercial leadership role as we scale.
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Clinical Account Manager (CBT) employer: HelloSelf
At HelloSelf, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters both personal and professional growth. As a Clinical Account Manager, you'll enjoy the unique opportunity to blend clinical expertise with commercial acumen, all while working in the vibrant Shoreditch area. With flexible working arrangements, a supportive team environment, and a clear pathway for career advancement, HelloSelf is dedicated to making every self better, not just for our clients but for our employees too.
