Prima in Manchester is expanding its UK Customer Care operations. The Validations Lead will combine hands-on operational leadership with team mentorship to ensure policy validation processes are efficient, accurate, and customer centric.
Balancing day-to-day people management with active case handling, you will maintain high quality standards, drive key performance metrics, and foster a supportive, high-trust team culture.
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Motor Insurance Validations Lead — Team Leader & Mentor in Manchester employer: Helloprima
At Prima, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. As a People and Culture Partner, you'll play a pivotal role in shaping our employee experience, supported by hybrid working options, comprehensive growth opportunities, and a commitment to wellbeing through private healthcare and mental health support. Join us in our mission to create a workplace where everyone can thrive and contribute to our innovative journey in the motor insurance industry.
