Prima is expanding its Customer Care operations in Manchester. As Customer Care Lead you will combine day-to-day people leadership with hands-on operational management to ensure our team delivers high-quality service while meeting core performance standards.
You will drive quality standards, coach team members through complex escalations, and foster a collaborative, high-trust culture that supports our growing UK customer base.
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Customer Care Lead - Scale a High-Impact Hub in Manchester employer: Helloprima
At Prima, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. As a People and Culture Partner, you'll play a pivotal role in shaping our employee experience, supported by hybrid working options, comprehensive growth opportunities, and a commitment to wellbeing through private healthcare and mental health support. Join us in our mission to create a workplace where everyone can thrive and contribute to our innovative journey in the motor insurance industry.
