At a Glance
- Tasks: Manage claims processing, customer correspondence, and ensure fair outcomes.
- Company: Join Prima, the leading online motor insurance provider in Italy, expanding to the UK and Spain.
- Benefits: Enjoy hybrid working, private healthcare, gym discounts, and tailored growth plans.
- Other info: Diverse and empowering workplace with excellent career growth opportunities.
- Why this job: Make a real impact in shaping the future of motor insurance.
- Qualifications: Strong admin skills, attention to detail, and tech-savvy mindset required.
The predicted salary is between 28000 - 28000 £ per year.
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.
To help fuel that growth, we need a Claims Administrator to join our Claims UK team in Manchester. Our Claims Team is a pillar of our strategic plan for Prima’s future growth. In this role you will be instrumental in resolving customer complaints, conducting case investigations, and delivering fair, empathetic outcomes. Key qualifications include strong communication and conflict resolution skills, along with strong experience in Motor Customer Claims, with a deep understanding of standard motor insurance processes and the mechanics of the customer journey.
Excited to make an impact? Here are the details:
- Back-Office Customer Admin: Handle the digital and written processing of claims, reviews, and case investigations. You will manage incoming correspondence, update system files, and resolve task-based administration to ensure fair outcomes.
- Engineering & Technical Support: Coordinate the administration between claims handlers, field engineers, and approved repairers. This includes processing engineering reports, tracking repair progress milestones, and updating internal systems.
- Payment Administration & Bordereaux Management: Monitor all incoming payment requests, accurately raise and approve transactions, and take responsibility for keeping both internal financial logs and supplier bordereaux meticulously up to date.
- Data & System Management: Keep our internal databases meticulously up-to-date. You will ensure all claim documentation, repair invoices, and technical notes are accurately recorded and compliant with UK standards.
- Ad-Hoc Administrative Tasks: Take ownership of varied back-office administrative tasks as and when required to keep the UK claims engine running smoothly.
What we're looking for:
- Strong Administrative Background: Proven experience in a fast-paced admin or data-processing role where accuracy and efficiency are key.
- Task-Driven Mindset: Someone who loves putting their head down, focusing on digital workflows, and accurately executing a variety of administrative tasks.
- Tech-Savvy & Adaptable: Quick to learn new tech, workflow tools, and internal database systems. Good proficiency with standard office software is essential.
- Attention to Detail: Excellent organizational skills with an eye for spotting inconsistencies when reviewing reports, invoices, or case data.
Why you’ll love it here:
- Work Your Way: Enjoy hybrid working, with a mix of home and office days.
- Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
- Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
Think you’re a match? Apply now. At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.
Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at accessible.recruiting@prima.it. Let’s build the future of insurance, together.
Claims Administrator new in Manchester employer: helloprima
At Prima, we pride ourselves on being an innovative and empowering employer, dedicated to reshaping the motor insurance landscape. Located in Manchester, our vibrant work culture promotes hybrid working, allowing you to balance home and office life while enjoying comprehensive benefits such as private healthcare, gym discounts, and tailored growth opportunities. Join us to be part of a diverse team that values your unique perspective and supports your professional development in a fast-paced, rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Administrator new in Manchester
✨Dive Into Industry Networking Events
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Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like helloprima. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Administrator new in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at helloprima.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at helloprima. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at helloprima
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at helloprima to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at helloprima, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding helloprima's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
