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For Companies At a Glance
- Tasks: Provide top-notch IT support and ensure cyber security for exciting UK companies.
- Company: Join Klyk, a B-Corp certified company revolutionising IT with a focus on sustainability.
- Benefits: Enjoy a competitive salary, private medical care, and growth opportunities in a purpose-driven environment.
- Why this job: Be part of a fast-growing team making a real impact in the tech industry.
- Qualifications: 5+ years in IT support, experience with Mac and Windows, and a passion for cyber security.
- Other info: Hybrid work model with a dynamic team culture focused on collaboration and innovation.
The predicted salary is between 30000 - 42000 £ per year.
LOCATION: Hybrid - North West London / Working from Home
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 40 Hours per week, Monday to Friday
About Klyk
At Klyk (B-Corp Certified) we are on a mission to remove waste from the IT Vertical for businesses. Our Circular IT approach turns waste into our business opportunity, reducing the cost of ownership of IT hardware by up to 60% as well as reducing the carbon footprint by up to 80%. We combine the full lifecycle management of IT assets with an IT support & Cyber security wrap as well as providing a full suite of IT Advisory services including Cyber Advisory & AI Advisory.
The Role
We are looking for an IT Engineer to provide outstanding support to our customers and their teams. This role focuses on delivering proactive IT support, leveraging your expertise across Microsoft and Google environments and working on both MacBooks and Windows devices. You’ll play a key role in cyber security for our clients - providing guidance, implementing security solutions, and ensuring best practices are in place to protect their businesses from evolving threats.
About You
- Enthusiastic about IT support and have previous IT service desk experience (minimum 5 years), from a MSP environment
- Experience supporting and troubleshooting both MacBooks and Windows devices
- Experience with Cyber security with administering email security & end-point security
- Experience administering Google Workspace & Microsoft 365 and able to manage users and groups
- Experience managing MDM solutions such as Intune & Jamf across MacBooks and Windows devices
- Experience using Helpdesk solutions such as Autotask to manage tickets and support requests
- Experience using RMM solutions such as DattoRMM to diagnose and monitor hardware and software
- Experience with scripting to define components and run automations
- Ambitious to grow technically and develop expertise in specific tech and cyber areas
- Service focused - you will be able to manage and own support tickets all the way to resolution, maintaining excellent customer service and adhering with SLA’s
- Ability to work under pressure, take initiative and display proactivity
- Be comfortable to have video calls with end-customers to deliver support
- Team-focused - you’re a team player but also work great independently
Responsibilities for the role include:
- Act as the first point of contact for IT support requests from our customers’ end-users, delivering first and second line IT support
- Conduct root cause analysis to prevent the recurrence of issues
- Respond and resolve support requests, often utilising RMM
- Utilise RMM to monitor device updates both software and hardware, and use to diagnose and remediate support tickets
- Demonstrate proactivity with our customers to respond and resolve issues and recommend service improvements
- Deliver best-in-class customer service based on understanding the request, resolution and appropriate follow-ups
- Monitor and respond to security alerts ensuring protection against potential threats
- Monitor and identify phishing / spam emails through an email security solution
- Support and manage the services that Klyk offer including endpoint security and cloud backup
- Build laptops for new customer employees and perform onboarding call for the starter
- Create and maintain documentation for internal and customer configurations and processes
Why work with us?
- Competitive salary based on experience and private medical care
- Work at B Corp and purpose driven business, supporting some of the UK’s fastest growing brands
- Experienced founder team with lots of growth opportunities
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Climate Technology, Product Manufacturing
IT Engineer employer: Helloklyk
Contact Detail:
Helloklyk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer
✨Tip Number 1
Familiarise yourself with Klyk's mission and values, especially their focus on sustainability and reducing waste in IT. This will help you align your answers during interviews and demonstrate your enthusiasm for their purpose-driven approach.
✨Tip Number 2
Brush up on your knowledge of Microsoft 365 and Google Workspace, as well as endpoint security solutions. Being able to discuss specific tools and techniques you've used in these areas will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully managed support tickets and resolved issues in a fast-paced environment. Highlighting your proactive approach and customer service skills will be key to impressing the hiring team.
✨Tip Number 4
Network with current or former employees of Klyk on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application and interview process.
We think you need these skills to ace IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft and Google environments. Emphasise your skills in cyber security and any specific tools you've used, such as RMM solutions or Helpdesk software.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Mention your previous experience in a Managed Service Provider (MSP) environment and how it aligns with Klyk's focus on reducing waste in IT.
Showcase Your Technical Skills: Be specific about your technical skills in your application. Include details about your experience with MacBooks, Windows devices, and any MDM solutions like Intune or Jamf. Highlight your ability to manage security solutions and troubleshoot effectively.
Demonstrate Customer Service Focus: Since the role requires excellent customer service, provide examples of how you've successfully managed support tickets and resolved issues in the past. This will show that you can maintain high standards of service under pressure.
How to prepare for a job interview at Helloklyk
✨Show Your Technical Expertise
Be prepared to discuss your experience with both Mac and Windows devices, as well as your knowledge of Microsoft 365 and Google Workspace. Highlight specific examples where you've successfully resolved technical issues or implemented security solutions.
✨Demonstrate Proactivity
Klyk values a proactive approach to IT support. Share instances where you took the initiative to improve processes or prevent issues before they arose. This will show that you're not just reactive but also forward-thinking.
✨Emphasise Customer Service Skills
Since this role involves direct interaction with customers, be ready to showcase your customer service experience. Discuss how you've managed support tickets and ensured excellent service, even under pressure.
✨Prepare for Cyber Security Questions
Given the focus on cyber security in this role, brush up on your knowledge of email security and endpoint protection. Be ready to explain how you've handled security alerts and what best practices you follow to protect clients from threats.
