HelloKindred in the United Kingdom seeks a Service Desk Architect to lead the design and transformation of Service Desk and End User Support across a complex, multi-supplier banking environment. You will define operating models, governance, and data flows to improve resilience and user experience.
This role involves collaborating with internal teams and suppliers, driving automation, AI-assisted support, and end-to-end service observability, while ensuring regulatory controls and outsourced
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Service Desk Architect - Hybrid SIAM & Automation Leader in Sheffield employer: HelloKindred
HelloKindred is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where employees can thrive. With a strong focus on professional development, team members have access to ongoing training and certification opportunities, ensuring they stay at the forefront of technology. The hybrid work model promotes a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding employment in the heart of the UK.
