At a Glance
- Tasks: Provide Level 2 support for critical systems in a fast-paced financial environment.
- Company: HelloKindred, specialists in staffing marketing, creative, and technology roles.
- Benefits: Hybrid work setup, competitive salary, and opportunities for professional growth.
- Other info: Inclusive hiring practices and excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact on service reliability.
- Qualifications: Experience in production support and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
Our client in the Information Technology and Services industry is looking for a Production Support Analyst to provide Level 2 application and platform support within a fast-paced financial services environment. This role will focus on incident management, proactive monitoring, alert management, troubleshooting, and operational support to ensure the stability, availability, and performance of business-critical systems.
The successful candidate will work closely with infrastructure, development, operations, and business stakeholders to support production environments, improve operational efficiency, and contribute to service reliability initiatives across enterprise platforms.
What you will do:
- Provide Level 2 production and application support for critical enterprise systems and platforms.
- Ensure high service availability and adherence to service level agreements (SLAs).
- Monitor application and platform performance to maintain operational stability and continuity.
- Support business-critical systems within fast-paced and high-availability environments.
- Manage incidents, alerts, and service requests through triage, investigation, resolution, and escalation processes.
- Perform root cause analysis activities and support the implementation of permanent fixes.
- Collaborate with development and infrastructure teams to resolve recurring production issues.
- Proactively identify operational risks and potential service disruptions through monitoring and alert management.
- Monitor system health using tools such as AppDynamics, Splunk, ThousandEyes, and CloudProber.
- Maintain and optimize monitoring dashboards, alerting mechanisms, and operational visibility tools.
- Support release activities, environment validation, and post-release monitoring processes.
- Contribute to operational readiness and production stability initiatives.
- Support automation initiatives to improve monitoring, alerting, and operational efficiency.
- Develop and maintain scripts or automation processes supporting production operations.
- Identify opportunities for process optimization and operational improvements.
- Contribute to service reliability and operational excellence initiatives.
- Work within ITIL-based Incident, Problem, and Change Management processes.
- Maintain accurate operational documentation and ticket management within ServiceNow.
- Support governance, audit, and operational reporting requirements.
- Ensure adherence to established support procedures and operational standards.
- Collaborate with business stakeholders, technical teams, and operational support functions to ensure service continuity.
- Provide timely communication and updates during incidents, escalations, and service interruptions.
- Support cross-functional collaboration across infrastructure, development, and operations teams.
Qualifications:
- Proven experience providing Level 2 production or application support within financial services or highly regulated environments.
- Strong understanding of Incident Management and Alert Management processes.
- Hands-on experience with monitoring tools including AppDynamics, Splunk, ThousandEyes, and CloudProber.
- Experience working with ITSM platforms such as ServiceNow and Moogsoft.
- Strong technical knowledge of Windows environments.
- Experience troubleshooting and querying SQL Server environments.
- Familiarity with Microsoft Azure cloud platforms and services.
- Experience supporting messaging systems such as MQ.
- Experience developing or supporting automation and scripting initiatives within operational environments.
- Strong understanding of ITIL frameworks and service support models.
- Experience supporting banking, trading, or financial platforms considered advantageous.
- Knowledge of event correlation tools such as Moogsoft preferred.
- Exposure to DevOps or Site Reliability Engineering (SRE) practices considered beneficial.
- Experience working within 24/7 or shift-based support environments preferred.
- Strong analytical thinking and problem-solving capabilities.
- Excellent communication and stakeholder management skills.
- Ability to work effectively under pressure within high-availability environments.
- Proactive and detail-oriented approach with a strong focus on operational stability and service quality.
All your information will be kept confidential according to EEO guidelines. Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship. HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements. We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted. HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.
Production Support Analyst in Manchester employer: HelloKindred
HelloKindred is an exceptional employer that prioritises accessibility and inclusivity in the workplace, offering flexible working arrangements that cater to diverse needs. With a strong focus on employee growth, you will have the opportunity to enhance your skills in a dynamic financial services environment while collaborating with talented professionals. Our commitment to operational excellence and innovative solutions ensures that you will be part of a forward-thinking team dedicated to making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at HelloKindred or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding the tools mentioned in the job description, like AppDynamics and Splunk. We want you to feel confident and ready to tackle any questions thrown your way!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled incidents or improved operational efficiency in past roles. This will help us see how you can contribute to service reliability initiatives.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Production Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Production Support Analyst role. Highlight your experience with Level 2 support, incident management, and any relevant tools like AppDynamics or Splunk. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in financial services makes you a great fit. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re keen on candidates who can demonstrate strong analytical thinking and problem-solving capabilities, especially in high-pressure environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at HelloKindred
✨Know Your Tools
Familiarise yourself with the monitoring tools mentioned in the job description, like AppDynamics and Splunk. Being able to discuss how you've used these tools in past roles will show your technical competence and readiness for the position.
✨Understand Incident Management
Brush up on your knowledge of incident management processes and ITIL frameworks. Be prepared to share specific examples of how you've handled incidents in previous roles, as this will demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Collaboration Skills
This role requires working closely with various teams. Think of examples where you've successfully collaborated with development, infrastructure, or business stakeholders. Highlighting your communication skills will be key to showing you can build effective working relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your analytical thinking and troubleshooting abilities. Practice articulating your thought process when resolving issues, as this will help interviewers understand your approach to maintaining operational stability.
