At a Glance
- Tasks: Provide Level 2 support for critical systems in a fast-paced financial environment.
- Company: Join HelloKindred, a leader in staffing marketing and tech roles.
- Benefits: Flexible work options, competitive pay, and a focus on your growth.
- Other info: Dynamic team culture with opportunities for career advancement.
- Why this job: Make a real impact by ensuring system stability and performance.
- Qualifications: Experience in production support and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid. Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.
Anticipated Contract End Date/Length: November 30, 2026
Work set up: Hybrid
Clearance required: BPSS
Our client in the Information Technology and Services industry is looking for a Production Support Analyst to provide Level 2 application and platform support within a fast-paced financial services environment. This role will focus on incident management, proactive monitoring, alert management, troubleshooting, and operational support to ensure the stability, availability, and performance of business-critical systems.
The successful candidate will work closely with infrastructure, development, operations, and business stakeholders to support production environments, improve operational efficiency, and contribute to service reliability initiatives across enterprise platforms.
What you will do:
- Provide Level 2 production and application support for critical enterprise systems and platforms.
- Ensure high service availability and adherence to service level agreements (SLAs).
- Monitor application and platform performance to maintain operational stability and continuity.
- Support business-critical systems within fast-paced and high-availability environments.
- Manage incidents, alerts, and service requests through triage, investigation, resolution, and escalation processes.
- Perform root cause analysis activities and support the implementation of permanent fixes.
- Collaborate with development and infrastructure teams to resolve recurring production issues.
- Proactively identify operational risks and potential service disruptions through monitoring and alert management.
- Monitor system health using tools such as AppDynamics, Splunk, ThousandEyes, and CloudProber.
- Maintain and optimize monitoring dashboards, alerting mechanisms, and operational visibility tools.
- Support release activities, environment validation, and post-release monitoring processes.
- Contribute to operational readiness and production stability initiatives.
- Support automation initiatives to improve monitoring, alerting, and operational efficiency.
- Develop and maintain scripts or automation processes supporting production operations.
- Identify opportunities for process optimization and operational improvements.
- Contribute to service reliability and operational excellence initiatives.
- Work within ITIL-based Incident, Problem, and Change Management processes.
- Maintain accurate operational documentation and ticket management within ServiceNow.
- Support governance, audit, and operational reporting requirements.
- Ensure adherence to established support procedures and operational standards.
- Collaborate with business stakeholders, technical teams, and operational support functions to ensure service continuity.
- Provide timely communication and updates during incidents, escalations, and service interruptions.
- Support cross-functional collaboration across infrastructure, development, and operations teams.
- Build effective working relationships within technical and business environments.
Qualifications:
- Proven experience providing Level 2 production or application support within financial services or highly regulated environments.
- Strong understanding of Incident Management and Alert Management processes.
- Hands-on experience with monitoring tools including AppDynamics, Splunk, ThousandEyes, and CloudProber.
- Experience working with ITSM platforms such as ServiceNow and Moogsoft.
- Strong technical knowledge of Windows environments.
- Experience troubleshooting and querying SQL Server environments.
- Familiarity with Microsoft Azure cloud platforms and services.
- Experience supporting messaging systems such as MQ.
- Experience developing or supporting automation and scripting initiatives within operational environments.
- Strong understanding of ITIL frameworks and service support models.
- Experience supporting banking, trading, or financial platforms considered advantageous.
- Knowledge of event correlation tools such as Moogsoft preferred.
- Exposure to DevOps or Site Reliability Engineering (SRE) practices considered beneficial.
- Experience working within 24/7 or shift-based support environments preferred.
- Strong analytical thinking and problem-solving capabilities.
- Excellent communication and stakeholder management skills.
- Ability to work effectively under pressure within high-availability environments.
- Proactive and detail-oriented approach with a strong focus on operational stability and service quality.
Additional Information:
All your information will be kept confidential according to EEO guidelines. Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship. HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements. We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted. HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.
Production Reliability Analyst (Level 2) in Manchester employer: HelloKindred
At HelloKindred, we pride ourselves on being an exceptional employer by fostering a dynamic and inclusive work culture that prioritises employee growth and well-being. Our hybrid work model offers flexibility, while our commitment to innovative talent solutions ensures that you will be part of a forward-thinking team dedicated to making work accessible and improving lives. Join us in a fast-paced financial services environment where your contributions directly impact operational excellence and service reliability.
StudySmarter Expert Advice🤫
We think this is how you could land Production Reliability Analyst (Level 2) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their products, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on articulating your experience with incident management and application support clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Production Reliability Analyst (Level 2) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Production Reliability Analyst role. Highlight your experience with Level 2 support, incident management, and any relevant tools like AppDynamics or Splunk. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, don’t just list your responsibilities; share specific examples of how you've tackled challenges in high-pressure environments. We love seeing candidates who can think on their feet and resolve issues effectively.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. Remember, clarity is key when you're dealing with technical roles!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s super easy and quick!
How to prepare for a job interview at HelloKindred
✨Know Your Tools
Familiarise yourself with the monitoring tools mentioned in the job description, like AppDynamics and Splunk. Being able to discuss how you've used these tools in past roles will show your technical expertise and readiness for the position.
✨Understand Incident Management
Brush up on your knowledge of incident management processes and ITIL frameworks. Be prepared to share examples of how you've handled incidents in previous roles, focusing on your problem-solving skills and ability to work under pressure.
✨Showcase Collaboration Skills
This role requires working closely with various teams. Think of specific instances where you've successfully collaborated with development or infrastructure teams to resolve issues. Highlighting your communication skills will be key!
✨Prepare for Scenario Questions
Expect scenario-based questions that test your analytical thinking and troubleshooting abilities. Practice articulating your thought process when faced with a production issue, as this will demonstrate your capability to maintain operational stability.
