At a Glance
- Tasks: Provide technical support and maintenance for systems, software, and hardware across various platforms.
- Company: HelloKindred connects ambitious talent with flexible opportunities in tech and creative roles.
- Benefits: Gain hands-on experience in IT support while working in a dynamic environment.
- Other info: Onsite role with opportunities for growth in a supportive company culture.
- Why this job: Join a team that values innovation and makes work accessible for everyone.
- Qualifications: Technical understanding of IT infrastructure and experience in customer service.
Company Description
Who is HelloKindred?
HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.
Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.
Job Description
Anticipated Contract End Date/Length: January 31, 2027
Work setup: Onsite (5 days per week in office)
Our client in the global professional services industry is looking for an Information Technology Operations - Infrastructure Technical Support Practitioner to provide ongoing technical support and maintenance for production and development systems, software products, hardware, and configured services across various platforms. The role will provide L1 and L2 technical troubleshooting and support across desktop, operating system, mobile, and basic infrastructure environments.
What you will do:
- Provide ongoing technical support and maintenance for production and development systems and software products.
- Support configured services running across various platforms within defined operating models and processes.
- Provide remote and onsite hardware and software support.
- Implement technology at the operating system level across server and network areas.
- Support specific software solutions, vendors, and technology brands.
- Troubleshoot and resolve L1 and L2 technical issues.
- Troubleshoot and resolve desktop hardware faults.
- Build new laptops and perform required imaging processes.
- Provide mobile device support across iOS and Android platforms.
- Provide basic printer support.
- Deliver effective customer service throughout technical support activities.
- Apply technical knowledge across a broad range of IT infrastructure environments.
Qualifications
- Bring demonstrated technical understanding of a broad range of IT infrastructure environments.
- Possess strong understanding of effective customer service.
- Bring relevant technical knowledge of Windows 10 and Microsoft Office suite of products.
- Possess experience troubleshooting and resolving desktop hardware faults.
- Bring experience building laptops and knowledge of imaging processes.
- Possess experience providing iOS and Android mobile support.
- Bring experience providing basic printer support.
- Possess experience providing L1 and L2 technical support across hardware, software, and infrastructure environments.
Additional Information
Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.
HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.
We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.
HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.
Information Technology Operations - Infrastructure Technical Support Practitioner in London employer: HelloKindred
HelloKindred is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where employees can thrive. With a strong focus on professional development, team members have access to ongoing training and certification opportunities, ensuring they stay at the forefront of technology. The hybrid work model promotes a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding employment in the heart of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Operations - Infrastructure Technical Support Practitioner in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HelloKindred values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HelloKindred might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HelloKindred!
✨Direct Apply to HelloKindred
Let's not forget to apply directly through the HelloKindred website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Operations - Infrastructure Technical Support Practitioner in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HelloKindred.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HelloKindred. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HelloKindred
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
