HelloKindred is seeking a Service Desk Architect to lead the design and transformation of End User Support in a hybrid environment. You will define operating models, governance, data flows, and supplier frameworks across multiple teams and banks to drive resilience and user experience.
The role emphasizes automation, AI-assisted support, and continual improvement while aligning with regulatory controls and outsourced delivery models. A strong background in Financial Services is preferred.
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Hybrid Service Desk Architect: AI-Driven ITSM employer: HelloKindred
HelloKindred is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where employees can thrive. With a strong focus on professional development, team members have access to ongoing training and certification opportunities, ensuring they stay at the forefront of technology. The hybrid work model promotes a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding employment in the heart of the UK.
