Glint Specialist

Anticipated Contract End Date/Length: December 31, 2026

Work set up: Hybrid

Clearance required: BPSS

Our client in the Information Technology and Services industry is looking for a Glint Specialist to configure, manage, and optimise the employee engagement listening experience within the Glint platform. This role holds end-to-end ownership of survey templates, scheduling, run-rules, action-planning workflows, and manager dashboard enablement. The position ensures all listening programmes follow consistent governance, deliver actionable insights, and align with broader business and HR objectives while supporting a data-driven engagement strategy.

What you will do:

• Design, configure, and maintain Glint survey templates aligned with organisational listening strategies including engagement, pulse, onboarding, and exit surveys.
• Customise survey questions, scales, display logic, translations, and branding elements to ensure clarity and consistency.
• Validate survey design with business stakeholders, HRBP teams, and People Analytics partners.
• Manage end-to-end scheduling, launch coordination, and automation of survey cycles.
• Configure run-rules including eligibility criteria, sampling logic, hierarchy mappings, reminders, and cut-off rules.
• Monitor survey progress and troubleshoot operational issues to maintain high participation rates.
• Configure and maintain manager dashboards to deliver meaningful insights across all leadership levels.
• Set up thresholds, heatmaps, team views, filters, action-planning modules, and reporting permissions.
• Define dashboard structures aligned to organisational hierarchies.
• Ensure all configurations adhere to governance, confidentiality, and compliance standards.
• Maintain auditable configuration processes including versioning, approvals, and documentation.
• Collaborate with InfoSec and data governance teams to ensure appropriate access controls and data policies.
• Validate survey metadata, hierarchies, and population files prior to launch.
• Troubleshoot data inconsistencies including hierarchy mismatches and segmentation issues.
• Collaborate with data engineering teams to prepare data for analytics and platform ingestion.
• Act as primary liaison between HR, People Analytics teams, stakeholders, and platform teams.
• Provide guidance to HRBPs, managers, and business leaders on interpreting and using insights.
• Support change management activities including communications, training, and user enablement.
• Analyse survey outcomes and recommend improvements to listening strategies and configurations.
• Stay current with platform updates and recommend enhancements to optimise programmes.

Qualifications:

• Proven hands-on experience configuring Glint survey programmes, dashboards, and run-rules.
• Strong understanding of organisational hierarchies, people data structures, and segmentation logic.
• Knowledge of survey methodology, engagement drivers, and action-planning frameworks.
• Experience validating survey data, troubleshooting inconsistencies, and ensuring data integrity.
• Ability to interpret dashboard metrics and translate insights into actionable recommendations.
• Familiarity with analytics platforms such as Power BI or HR data platforms.
• Strong stakeholder management and communication skills across HR, analytics, and business teams.
• Experience working within governance, compliance, and data protection frameworks.
• Ability to manage multiple priorities within a structured and process-driven environment.
• Strong analytical thinking and problem-solving capabilities.

Additional Information: Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship. HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.