At a Glance
- Tasks: Support high-profile clients with desktop engineering and VDI expertise.
- Company: Join a leading IT services company focused on end-user experience.
- Benefits: Competitive pay, inclusive culture, and opportunities for professional growth.
- Other info: Onsite role with potential for long-term contract and career advancement.
- Why this job: Make a real impact in a fast-paced environment while enhancing user support.
- Qualifications: Experience in VDI and strong customer service skills required.
The predicted salary is between 54000 - 66000 £ per year.
Job Description
Anticipated Contract End Date/Length
March 8, 2027 (Initial 6-month contract)
Work set up
Onsite (100% in office)
Clearance required
- Active SC Clearance (MOD SC preferred), Sole UK National
- Our client in the Information Technology and Services industry is looking for a
Desktop Engineer – VDI Skills to join its End User Experience (EUE) team, supporting a diverse portfolio of high-profile clients.
This role is ideal for an experienced desktop engineering professional with strong Virtual Desktop Infrastructure (VDI) expertise who thrives in a fast-paced environment and is passionate about delivering high-quality end-user support.
The successful candidate will be responsible for completing assigned work within agreed timelines, supporting project delivery, and providing exceptional customer service while maintaining high technical standards.
What you will do
- Complete assigned work within allocated timeframes.
- Support internal and external Project Managers with project-related tasks.
- Perform NSR tasks within agreed timescales.
- Deliver high-quality desktop engineering support.
- Provide exceptional customer service and user support.
- Troubleshoot desktop hardware, software, and operating system issues.
- Support Virtual Desktop Infrastructure (VDI) environments.
- Assist with operating system deployment and application deployment activities.
- Monitor desktop environments and resolve technical issues.
- Contribute to desktop configuration, maintenance, and continuous improvement initiatives.
- Follow IT service management processes and procedures.
- Maintain accurate documentation and technical records.
Qualifications
- Demonstrated experience and subject matter expertise in Virtual Desktop Infrastructure (VDI); this is essential.
- Active SC Clearance is required; MOD SC Clearance is preferred.
- Sole UK National with no more than 28 days spent outside the UK during the past five years.
- Experience supporting Microsoft Windows operating systems, including Windows 10 and Windows 7.
- Knowledge of Windows build processes, configuration, and registry settings.
- Proficiency with Microsoft Office applications.
- Experience with SCCM, including operating system deployment, application deployment, troubleshooting, monitoring, and reporting.
- Understanding of scripting technologies such as Power Shell, VBScript, and Batch files is beneficial.
- Knowledge of security technologies including Bit Locker, NTFS permissions, and shared folder security is advantageous.
- Familiarity with Microsoft Exchange, Microsoft Outlook, email client configuration, and collaboration tools such as Skype for Business.
- Working knowledge of IT Service Management (ITSM) platforms, including Service Now.
- Strong customer service, communication, troubleshooting, and problem-solving skills.
- Ability to work effectively in a fast-paced technical support environment.
- Additional Information
Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.
Hello Kindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.
We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.
Hello Kindred is an equal opportunity employer.
We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.
Desktop Engineer – VDI Skills employer: HelloKindred
HelloKindred is an excellent employer that prioritises a professional and supportive work environment, making it an ideal place for a Strategic Employee Relations Manager. With a strong focus on effective people management and fair hiring practices, employees are encouraged to grow and develop their skills while contributing to a culture of respect and collaboration. Located in the United Kingdom, HelloKindred offers unique opportunities for career advancement within a dynamic team dedicated to fostering positive employee relations.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Engineer – VDI Skills
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HelloKindred values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HelloKindred might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HelloKindred!
✨Direct Apply to HelloKindred
Let's not forget to apply directly through the HelloKindred website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Engineer – VDI Skills
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HelloKindred.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HelloKindred. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HelloKindred
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
