At a Glance
- Tasks: Plan delicious menus that delight thousands of customers each week.
- Company: Join HelloFresh, a leading meal kit company with a passion for food.
- Benefits: Enjoy 70% off meal boxes, gym membership, and private medical insurance.
- Other info: Hybrid working policy and a dog-friendly office in London.
- Why this job: Make a real impact on customer satisfaction and culinary experiences.
- Qualifications: Experience in product operations, strong analytical skills, and a love for food.
The predicted salary is between 30000 - 40000 £ per year.
About the Job
Our recipes and menus are the core of everything we do here at Hello Fresh.
We're looking for someone to plan delicious and cost-efficient menus to ensure that our customers are satisfied with our weekly offering.
The best part about the job is that the weekly menu, planned by you, will be available to thousands of customers each week.
You will have a real impact on our customer satisfaction and their delicious achievements at home!
Reporting to our Menu Strategy Manager, you will help bring our recipes to life in the kitchens of our home cooks!
This is a 12 month FTC maternity cover.
- What You Will Be Doing
- Own the end-to-end process of our product execution framework by ensuring that our menus are planned and finalised according to the Product and Culinary strategy.
- Selecting the company’s best possible core product (recipes) to send out to our customers each week whilst adhering to business needs, product and operational constraints.
- Taking on all customer feedback analysis.
This includes the translation of insights from deep diving the menu and recipe performance, to making recommendations in order to better future menus.
- Proposing menu improvement business cases, assessing the expected return on investment (ROI) that these initiatives would drive.
- Tracking the cost of the menu at all stages of planning, executing value engineering initiatives when required.
- Assess the cadence of the product execution framework and continuously inject agile ways of working where possible.
- Continuously support the Menu Strategy team, Product team and wider departments to improve/redevelop our core product, ensuring it is unique and delivers what our customers truly want.
- Collaborating with the Culinary & SCO teams to solve operational or supply challenges on upcoming menus.
Who You Are
- You have strong experience in product operations or similar experience
- You enjoy optimising long-term projects (i. e. the menu)
- You are highly analytical, data driven and have a high attention to detail
- You thrive in a high-pressure environment
- You have a proven track record of solving customer problems
- You have experience managing multiple stakeholders with competing priorities
• You are passionate about food!
- What You Will Get In Return
- 70% off Hello Fresh or Green Chef boxes
- Company pension scheme
- Gym membership
- Bupa private medical insurance (including dental & family cover options)
- Mental health first aiders and an employee assistance programme
- Dog friendly office! (London site only)
- Nursery support scheme
- Cycle to work scheme
- Group Life Assurance
- Location
The Hello Fresh Farm, 60 Worship Street, EC2A 2EZ, London. Mon-Fri 3 days onsite.
Eligibility
You’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.
Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office.
For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.
Health and Safety
You are required to cooperate with Hello Fresh in all health and safety matters.
You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake.
You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager.
As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual.
Failure to disclose relevant information at application or throughout the process could affect your employment with the company.
If you are currently a Hello Fresh employee, please make sure you have discussed your application with your Line Manager.
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StudySmarter Expert Advice🤫
We think this is how you could land Operational Menu Planner
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Operational Menu Planner
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at HelloFresh
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at HelloFresh. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
