Receptionist & Workplace Coordinator in London

About The Team:

The Workplace & Culture team at HelloFresh is dedicated to fostering an inclusive, vibrant workplace where every employee feels proud, safe, and celebrated for their uniqueness. We are passionate about creating an environment where individuals can thrive and be their authentic selves. In this role, you’ll be a key part of this mission, ensuring that each person’s experience at HelloFresh starts off on the right note.

What You Will Be Doing:

• Your role will be central to building positive relationships with employees, guests, and tenants, ensuring our workplace is a place where people feel valued, safe and empowered to bring their authentic selves to work.
• Front Desk Management: Be the first point of contact for all visitors, staff, tenants, and couriers, representing HelloFresh with enthusiasm and professionalism.
• Customer-Centric Service: Respond to queries and facilities tickets for HelloFresh and two sub-tenants, ensuring timely and efficient resolution.
• Facilities Support: Maintain office supplies, stock food & beverage, stationery, and toiletries, keeping the space running smoothly.
• Security: Monitor building access, ensuring adherence to safety protocols and the security of the workspace.
• Continuous Improvement: Identify and make small, impactful improvements to the workplace environment, contributing to a positive employee experience. Additionally, you will focus on the H&S of the site, identifying any improvements to be made and maintaining existing policies and procedures.
• Vendor Management: Work with external service providers and facilities contractors to ensure smooth operations (e.g., cleaning, maintenance, security).
• Collaborative Environment: Partner with the Workplace & Culture team to enhance workplace initiatives, foster relationships, and continually improve employee experiences.

Who You Are:

• Experience: You have proven experience in front-of-house or reception roles, ideally leading reception individually over the last couple of years.
• Customer Service: You’re a true people person who thrives on connecting with others and loves to make a positive impact.
• Organisational Skills: You enjoy maintaining routine, keeping everything organised, and managing multiple tasks efficiently.
• Proactive & Detail-Oriented: You’re a self-starter who can spot areas for improvement and take action with minimal supervision.
• Tech-Savvy: You are comfortable using tools like Jira, GSuite, Canva, and are eager to learn new software.
• Team Player: You thrive in a collaborative environment, working with a diverse range of stakeholders, from employees to external partners.

What you will get in return:

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Dog friendly office! (London site only)
• If in the office, enjoy a free breakfast every day
• Eye care scheme
• Cycle to work scheme
• Group Life Assurance

Location: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London. This role is office-based (Monday – Friday, 8am-5pm). You will be based at the desk at the front of house but you will have lunch time cover and some time away throughout your week to work in the office on workplace coordination and project support.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks. You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.