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- Tasks: Manage relationships with delivery partners and ensure top-notch service performance.
- Company: Join HelloFresh, a leader in meal kit delivery with a vibrant culture.
- Benefits: Enjoy 70% off meal boxes, gym membership, and private medical insurance.
- Why this job: Be at the forefront of logistics, making a real impact on delivery efficiency.
- Qualifications: Experience in managing logistics and strong relationship-building skills required.
- Other info: Flexible hybrid working policy and a dog-friendly office in London.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Delivery Partner Manager role at HelloFresh.
About the role
The Delivery Partner Manager is accountable for the commercial and operational performance of Delivery Service Partners (DSPs) across the Home Delivery Network. The role owns the endâtoâend partner relationship, ensuring delivery partners operate in line with contractual commitments, service levels, cost expectations, and behavioural standards. It sits at the intersection of commercial contract management and operational performance, requiring strong stakeholder management, dataâdriven decision making, and the ability to hold partners to account while maintaining productive, longâterm relationships.
Responsibilities
- Own the commercial relationship with assigned Delivery Service Partners across the full contract lifecycle.
- Support contract renewals, variations, and commercial discussions in collaboration with Legal and Finance.
- Monitor partner performance against service, quality, and cost KPIs including performance reviews.
- Analyse operational and commercial performance data to inform decisions and recommendations.
- Produce clear performance reporting for senior stakeholders, highlighting risks and improvement opportunities.
- Work closely with Operations, Transport Planning, Finance, Legal, and H&S teams to support partner performance.
- Act as the voice of the delivery partner internally while protecting HelloFresh standards and customer outcomes.
- Identify opportunities to improve delivery quality, efficiency, and cost across the partner network.
- Support onboarding of new partners and scaling of existing partners in line with network strategy.
- Ensure partners operate in line with health & safety, legal, and regulatory requirements.
Qualifications & Experience
- Strong experience managing logistics/delivery suppliers, partners, or thirdâparty service providers.
- Exposure to commercial or contractâled environments.
- Experience operating in fastâpaced, operationally complex settings.
- Strong stakeholder management and relationshipâbuilding skills.
- Ability to analyse performance data and drive action.
- Confident communicator, able to hold partners to account.
- Understanding of service delivery models and performance management.
- Awareness of contractual, compliance, and governance principles.
- Building strong, professional partnerships while maintaining accountability.
Benefits
- 70% off HelloFresh or Green Chef boxes.
- Company pension scheme.
- Gym membership.
- Bupa private medical insurance (including dental & family cover options).
- Electric vehicle scheme.
- Mental health first aiders and an employee assistance programme.
- Dogâfriendly office (London site only).
- Nursery support scheme.
- Cycle to work scheme.
- Group Life Assurance.
Location
London or Derby.
Work arrangements
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role, please consult with your recruiter.
Next steps
Your application will be reviewed and, if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
Health & Safety
You are required to cooperate with HelloFresh in all health and safety matters, take reasonable care of your own health, and report incidents immediately. Successful candidates will undergo DBS checks.
Delivery Partner Manager in London employer: HelloFresh
Contact Detail:
HelloFresh Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Delivery Partner Manager in London
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current or former employees at HelloFresh. Building relationships can give you insider info and might even lead to a referral.
â¨Tip Number 2
Prepare for interviews by researching HelloFresh's values and recent news. Show us that youâre not just interested in the role but also in the companyâs mission. Tailor your answers to reflect how your experience aligns with their goals.
â¨Tip Number 3
Practice your pitch! Be ready to explain how your skills in managing delivery partners and analysing performance data make you the perfect fit for the Delivery Partner Manager role. Confidence is key!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows us youâre serious about joining the HelloFresh team.
We think you need these skills to ace Delivery Partner Manager in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Delivery Partner Manager role. Highlight your experience with logistics and managing delivery partners, as well as any relevant data analysis skills. We want to see how you can bring value to our team!
Showcase Your Stakeholder Management Skills: In your application, emphasise your ability to build strong relationships with stakeholders. Share examples of how you've successfully managed partnerships in the past, as this is key for the role. We love seeing real-life experiences that demonstrate your skills!
Be Data-Driven: Since the role involves analysing performance data, make sure to mention any experience you have with data-driven decision making. We appreciate candidates who can back up their claims with numbers and insights, so donât hold back on sharing your achievements!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. Itâs the easiest way for us to keep track of your application and ensure it gets to the right people. Plus, it shows youâre serious about joining our team!
How to prepare for a job interview at HelloFresh
â¨Know Your Numbers
As a Delivery Partner Manager, you'll need to be data-savvy. Brush up on key performance indicators (KPIs) related to delivery services. Be ready to discuss how you've used data to drive decisions in past roles, and think of examples where you improved performance based on your analysis.
â¨Master Stakeholder Management
This role requires strong relationship-building skills. Prepare to share specific instances where you've successfully managed relationships with partners or stakeholders. Highlight your communication style and how you ensure accountability while maintaining positive partnerships.
â¨Understand the Contract Lifecycle
Familiarise yourself with the ins and outs of contract management. Be prepared to discuss your experience with contract renewals and variations. Think about how youâve navigated commercial discussions in the past and be ready to demonstrate your understanding of compliance and governance principles.
â¨Showcase Your Problem-Solving Skills
In this fast-paced environment, being proactive is key. Come prepared with examples of challenges you've faced in logistics or delivery settings and how you resolved them. Emphasise your ability to identify opportunities for improvement and how youâve implemented changes that benefited the overall operation.
