Overview
As Carrier Performance Manager, you will lead 3PL partnerships to boost on-time, accurate, undamaged deliveries and elevate customer satisfaction. You’ll use data-driven insights to optimize carrier performance, costs, and risk management, while collaborating with Finance and cross-functional teams to shape a best-in-class logistics function. You’ll drive innovation with data-led solutions, onboarding new partners, and improving the end-to-end delivery journey. This role offers impact at scale within HelloFresh’s global logistics ecosystem.
Pay / Benefits
- 70% off HelloFresh or Green Chef boxes
- Company pension scheme
- Gym membership
- Bupa private medical insurance (including dental & family cover options)
- Mental health first aiders and employee assistance programme
- Dog friendly office (London site)
Responsibilities
- Own 3PL relationships to drive performance, CX and cost efficiency
- Analyze carrier KPIs using data tools (Databricks, Snowflake, Tableau) to identify improvements
- Manage delivery risks and crises to minimise disruption
- Lead supplier negotiations, contract management and cost-saving initiatives
- Partner with Finance to manage budgets, rebates and claims
- Develop data-led solutions to reduce delivery errors and improve customer experience
- Evaluate and onboard new delivery partners based on performance, service and cost
- Collaborate cross-functionally on initiatives that improve customer experience and retention
- Utilize NPS and Trustpilot feedback to identify improvement opportunities
- Develop courier reporting through AI, BI and automation
- Support logistics projects and long-term strategy planning
Key requirements
- Experience in the logistics industry, ideally in retail or logistics company
- B2C final mile experience preferred
- Advanced experience with Excel and/or Google Sheets
- Proven ability to use multiple data sources daily to derive insights
- Track record of improving logistics KPI performance using data
- Attention to detail and results-driven mindset
- Strong problem solving and proactive issue resolution
- Ability to work collaboratively in a fast-paced environment with egoless DNA
- collaboration
- problem solving
- attention to detail
- Excel/Google Sheets
- Databricks
- Snowflake
Carrier Performance Manager in London employer: HelloFresh
HelloFresh in Derby offers a dynamic work environment where employees are valued for their contributions to food safety and quality. With competitive pay, including a night shift uplift, and a strong focus on compliance and continuous improvement, team members have ample opportunities for professional growth and development. The supportive culture fosters collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
