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For Companies At a Glance
- Tasks: Provide top-notch IT support and tackle tech challenges across our distribution centres.
- Company: Join HelloFresh, a fast-growing tech powerhouse with a vibrant team culture.
- Benefits: Competitive pay, hybrid work model, wellness support, and exclusive discounts.
- Why this job: Make a real impact while learning and growing in a dynamic tech environment.
- Qualifications: Familiarity with various operating systems and strong communication skills.
- Other info: Travel opportunities across the UK and Europe for hands-on support.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the IT Support Engineer role at HelloFresh.
For our ambitious and growing team in Derby, we are looking for an IT Engineer who, working in the IT team, will take a leading role in delivering world class support to all team members in the Nordics across a range of hardware and software. You will bring a positive, can-do attitude and creative mindset to solving technical issues across our distribution centres. Over time you will balance this work with projects that will impact the business and travel regularly to our sites across the UK to deliver a best in class service.
What You’ll Do
- Be the first point of contact for any support needs that arise including onboarding/offboarding, access requests & troubleshooting
- Manage Workplace and Warehouse Technologies and implement best practices, improving processes and defining new service standards to deliver exceptional support
- Learn key IT principles alongside analytical skills used to build the ideal IT landscape
- Define and complete technical projects that will have a lasting impact on the company
- Gain a working knowledge of platforms including Google Workspace, Azure, the Atlassian Suite and more
- Proactively improve and automate processes, documenting all changes and new procedures to share knowledge and improve team efficiency
What You’ll Bring
- Working knowledge of multiple operating systems (MacOS, Windows, iOS or Android) and hardware including corporate printing solutions
- Understanding of corporate software (Slack, Google Workspace, Azure, Atlassian, Snipe-IT, Intune, Jamf, SureMDM)
- Strong communication skills with the ability to translate tech talk for any user
- Ability to identify relevant information from various sources and share with the team; contribute to streamlined processes
- Quantitative and analytical mindset; use data as the basis of decisions
- Positive proactive approach to tackling issues
- Ability to travel to scheduled visits to other sites across the Nordics and, if needed, Europe to support the business
- Experience with LAN, WAN and WLAN infrastructures
- Knowledge of FortiGate Firewalls, Cisco switches and Cisco Wireless
- Valid EU/UK driver´s license
What We Offer
Elevate your lifestyle! Join one of Europe\’s fastest-growing tech powerhouses in a dynamic phase of expansion.
- Immerse yourself in a diverse global community of 90+ nationalities
- Competitive compensation package with perks including HelloFresh-subsidised Pension Scheme, relocation support, and a Hybrid working model
- Exclusive discounts on HelloFresh box and office meals
- German language learning budget and access to HelloFresh Academy
- Well-being support including mental health resources, transportation perks, sabbatical options, and more
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IT Support Engineer employer: HelloFresh
Contact Detail:
HelloFresh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at HelloFresh on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by brushing up on your tech skills and understanding the tools mentioned in the job description. Show us you know your stuff, especially with Google Workspace and Azure!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Be ready to discuss past experiences where you tackled technical issues creatively. We love a can-do attitude!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application lands directly in our hands. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with operating systems, corporate software, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your positive attitude and problem-solving mindset. Tell us why you're excited about the role and how you can contribute to our team at HelloFresh.
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to explain any technical jargon in simple terms. We love candidates who can bridge the gap between tech and non-tech folks!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the cool stuff we offer as a company!
How to prepare for a job interview at HelloFresh
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the operating systems and software mentioned in the job description. Familiarise yourself with Google Workspace, Azure, and the Atlassian Suite. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you've faced and how you approached them. This will demonstrate your proactive attitude and creative mindset, which are key for this role.
✨Communicate Like a Pro
Practice explaining complex tech concepts in simple terms. You’ll need to translate 'tech talk' for users who may not be as tech-savvy. Being able to communicate effectively will set you apart and show that you can support all team members.
✨Be Ready to Discuss Process Improvements
Think about any processes you've improved or automated in previous roles. Be prepared to share these experiences and how they benefited your team. This aligns perfectly with the company's goal of delivering exceptional support and improving efficiency.
