At a Glance
- Tasks: Lead IT support and solve technical issues for a dynamic team across the UK.
- Company: Join HelloFresh, a vibrant company focused on innovation and teamwork.
- Benefits: Enjoy 70% off meal boxes, gym membership, and private medical insurance.
- Other info: Opportunities for travel across the Nordics and excellent career growth.
- Why this job: Make a real impact while developing your IT skills in a supportive environment.
- Qualifications: Knowledge of operating systems and corporate software; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
For our ambitious and growing team in the UK, we are looking for an IT Engineer. Working in the IT team you will take a leading role in delivering world class support to all team members in the UK across a range of hardware and software. You will bring a positive, can do attitude and creative mindset to solving technical issues within the UK. After understanding the fast paced IT landscape you will grow to use your unique perspective and skills to solve any support requests that come through. Over time you will balance this work with the projects you think will impact the business and travel regularly to our sites across the Nordics to deliver a best in class service. Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences. So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.
What You’ll Do
- Be the first point of contact for any support needs that arise including onboarding/offboarding, access requests & troubleshooting.
- Manage Workplace and Warehouse Technologies and implement best practices, improving processes, and defining new service standards to deliver exceptional support.
- Learn key IT principles alongside analytical skills used to build the ideal IT landscape.
- Define and complete technical projects that will have a lasting impact on the company.
- Gain a working knowledge of a range of platforms including Google Workspace, Azure, the Atlassian Suite and many more.
- Proactively improve and automate processes, ensuring knowledge sharing and team efficiency by documenting all changes and new procedures.
What You’ll Bring
- A working knowledge of multiple operating systems (MacOS, Windows, iOS or Android) and latest hardware including corporate printing solutions.
- An understanding of corporate software (Slack, Google Workspace, Azure, Atlassian, Snipe-IT, Intune, Jamf, SureMDM).
- Strong communication skills with the ability to translate tech talk for any user.
- Ability to identify relevant information from a variety of sources and actively share with your team and others; contribute to streamline processes and tasks between your team and relevant groups.
- A quantitative and analytical mindset and know how to use data as the basis of decisions.
- A positive proactive approach to tackling issues without shying away from challenges.
- Ability to travel to scheduled visits to other sites across the Nordics and, if needed, Europe to work with other team members and provide support to the business.
- Experience with LAN, WAN and WLAN infrastructures.
- Knowledge of FortiGate Firewalls, Cisco switches and Cisco Wireless.
- A valid EU / UK driver's license.
What We Offer
- 70% off HelloFresh or Green Chef boxes.
- Free onsite parking (including ~90 EV spaces).
- Gym membership.
- Bupa private medical insurance (including dental & family cover options).
- Nursery support scheme (save up to 40% on nursery fees).
- Earn up to £500 with our Referral Program.
- Electric vehicle scheme.
- Cycle to work scheme.
- Group Life Assurance.
- Company pension scheme.
- Mental health first aiders and an employee assistance programme.
Play a key part in supporting our Employee Resource Groups: FreshVets, Black Heritage Network, NEU Network (Neurodiversity), GET (Gender Equality Team) and FreshPride.
Location: Smart Parc, Spondon, Derby DE21 7HW.
To be considered for this role, you’ll need to have the independent right to work in the UK, as we’re unfortunately unable to provide sponsorship at this time.
Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks. You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.
IT Engineer (all genders) employer: HelloFresh
At HelloFresh, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our IT Engineers play a crucial role in delivering top-notch support across the UK while enjoying a range of benefits including generous discounts on our meal boxes, comprehensive health insurance, and opportunities for professional growth through diverse projects. Located in Spondon, Derby, our team enjoys a supportive environment with access to wellness initiatives and employee resource groups that champion diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer (all genders)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and show your genuine interest in the company.
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of the tools and technologies mentioned in the job description, like Google Workspace and Azure. Being able to discuss these confidently can really set you apart during interviews.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you tackled tech issues creatively. Be ready to share these stories in your interviews to demonstrate your proactive approach and analytical mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at HelloFresh!
We think you need these skills to ace IT Engineer (all genders)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and how they relate to the role. A bit of creativity can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the IT Engineer role. Highlight your relevant skills and experiences that align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate clarity, and it helps us understand your qualifications without getting lost in technical terms.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at HelloFresh
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of operating systems and corporate software mentioned in the job description. Be ready to discuss how you've used tools like Google Workspace, Azure, and the Atlassian Suite in past roles. This will show that you're not just familiar with them, but that you can leverage them effectively.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you faced and how you approached them creatively. This will demonstrate your proactive attitude and ability to think on your feet, which is crucial for an IT Engineer.
✨Communicate Clearly
Since strong communication skills are key for this role, practice explaining complex tech concepts in simple terms. You might be asked to translate 'tech talk' for non-technical users, so being able to articulate your thoughts clearly will set you apart from other candidates.
✨Be Ready to Discuss Process Improvements
Think about any processes you've improved or automated in previous roles. Be prepared to share these experiences and how they benefited your team or company. This aligns perfectly with the company's focus on delivering exceptional support and improving service standards.
