At a Glance
- Tasks: Lead IT support and solve technical issues for a dynamic team across the UK.
- Company: Join HelloFresh, a vibrant company focused on innovation and teamwork.
- Benefits: Enjoy 70% off meal boxes, gym membership, and private medical insurance.
- Other info: Opportunities for travel across the Nordics and excellent career growth.
- Why this job: Make a real impact while developing your IT skills in a supportive environment.
- Qualifications: Knowledge of operating systems and corporate software; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The role
For our ambitious and growing team in the UK, we are looking for an IT Engineer. Working in the IT team, you will take a leading role in delivering world-class support to all team members in the UK across a range of hardware and software. You will bring a positive, can-do attitude and creative mindset to solving technical issues within the UK. After understanding the fast-paced IT landscape, you will grow to use your unique perspective and skills to solve any support requests that come through. Over time, you will balance this work with the projects you think will impact the business and travel regularly to our sites across the Nordics to deliver a best-in-class service.
Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.
What you’ll do
- Be the first point of contact for any support needs that arise including onboarding/offboarding, access requests & troubleshooting.
- Manage our Workplace and Warehouse Technologies and implement best practices, improving processes, and defining new service standards to deliver exceptional support.
- Learn key IT principles alongside analytical skills used to build the ideal IT landscape.
- Define and complete technical projects that will have a lasting impact on the company.
- Gain a working knowledge of a range of platforms including Google Workplace, Azure, the Atlassian Suite and many more.
- Proactively improve and automate processes, ensuring knowledge sharing and team efficiency by documenting all changes and new procedures.
What you’ll bring
- A working knowledge of multiple operating systems (MacOS, Windows, iOS or Android) and latest hardware including corporate printing solutions.
- An understanding of corporate software (Slack, Google Workspace, Azure, Atlassian, Snipe-IT, Intune, Jamf, SureMDM).
- Strong communication skills with the ability to translate tech talk for any user.
- Ability to identify relevant information from a variety of sources and actively share them with your team and others.
- Contribute to streamline processes and tasks between your team and relevant groups.
- A quantitative and analytical mindset and know how to use data as the basis of your decisions.
- A positive proactive approach to tackling any issues without shying away from the challenges that arise.
- The ability to travel to scheduled visits to other sites across the Nordics and if needed Europe to work with other members of the team and provide support to the business if required.
- Experience with LAN, WAN and WLAN infrastructures.
- Knowledge of FortiGate Firewalls, Cisco switches and Cisco Wireless.
- A valid EU / UK driver's license.
What we offer
- 70% off HelloFresh or Green Chef boxes.
- Free onsite parking (including ~90 EV spaces).
- Gym membership.
- Bupa private medical insurance (including dental & family cover options).
- Nursery support scheme (save up to 40% on your nursery fees).
- Earn up to £500 with our Referral Program.
- Electric vehicle scheme.
- Cycle to work scheme.
- Group Life Assurance.
- Company pension scheme.
- Mental health first aiders and an employee assistance programme.
Play a key part in supporting our Employee Resource Groups: FreshVets, Black Heritage Network, NEU Network (Neurodiversity), GET (Gender Equality Team) and FreshPride.
Location: Smart parc, Spondon, Derby DE21 7HW.
To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.
Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks. You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.
IT Engineer (all genders) in Derby employer: HelloFresh
At HelloFresh, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our team in Spondon, Derby, enjoys a range of benefits including generous discounts on meal boxes, comprehensive health insurance, and support for personal development through various employee resource groups. We are committed to empowering our employees with growth opportunities and a collaborative environment where diverse experiences are valued, making it a rewarding place to build your career as an IT Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer (all genders) in Derby
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you can fit into our team, so think about how your skills and experiences align with what we do at HelloFresh.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled technical issues in the past. We love a positive attitude and creative thinking when it comes to challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for us.
We think you need these skills to ace IT Engineer (all genders) in Derby
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and how they relate to the role. A positive, can-do attitude is what we’re after!
Tailor Your Application:Make sure to tailor your application to the IT Engineer role. Highlight your relevant skills and experiences that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at HelloFresh
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the operating systems and software mentioned in the job description. Be ready to discuss your experience with MacOS, Windows, Google Workspace, and Azure. This will show that you're not just familiar with the tools but can also use them effectively.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you've faced and how you approached them. This will demonstrate your proactive attitude and creative mindset, which are key for this role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might be asked to translate tech talk for non-technical users, so being able to communicate clearly is crucial. Consider doing mock interviews with friends to refine your explanations.
✨Be Ready to Discuss Process Improvements
Think about ways you've improved processes in previous roles. Be prepared to share ideas on how you could enhance support services or automate tasks in this new position. This shows that you're not just a doer but also a thinker who wants to make a lasting impact.
