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- Tasks: Manage relationships with delivery partners and ensure top-notch service and performance.
- Company: Join a leading company in the home delivery sector, focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of enhancing customer experience and driving operational excellence.
- Qualifications: Strong communication skills and experience in managing partnerships or contracts.
- Other info: Dynamic role with a focus on continuous improvement and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
The Delivery Partner Manager is accountable for the commercial and operational performance of Delivery Service Partners (DSPs) across the Home Delivery Network. The role owns the end-to-end partner relationship, ensuring delivery partners operate in line with contractual commitments, service levels, cost expectations, and behavioural standards. This role sits at the intersection of commercial contract management and operational performance. It requires strong stakeholder management, data led decision making, and the ability to hold partners to account while maintaining productive, long-term relationships. The Delivery Partner Manager plays a critical role in protecting customer experience, controlling cost, mitigating risk, and driving continuous improvement across the delivery network, while exemplifying HelloFresh DNA and a pragmatic, outcome-focused mindset.
What You Will Be Doing
- Own the commercial relationship with assigned Delivery Service Partners across the full contract lifecycle
- Support contract renewals, variations, and commercial discussions in collaboration with Legal and Finance
- Monitor partner performance against service, quality, and cost KPIs including performance reviews
- Analyse operational and commercial performance data to inform decisions and recommendations
- Produce clear performance reporting for senior stakeholders, highlighting risks and improvement opportunities
- Work closely with Operations, Transport Planning, Finance, Legal, and other teams
Delivery Partner Manager employer: HelloFresh
Contact Detail:
HelloFresh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Partner Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Delivery Partner Managers on LinkedIn. Ask them about their experiences and any tips they might have. Building connections can give us insights that you won't find in the job description.
✨Tip Number 2
Prepare for those interviews by practising your STAR technique. Think of specific situations where you've demonstrated stakeholder management or data-led decision making. We want to show how you can hold partners accountable while keeping relationships strong.
✨Tip Number 3
Research HelloFresh's values and culture. We need to align our mindset with their DNA. During interviews, drop in examples of how your approach matches their outcome-focused mindset and commitment to customer experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Delivery Partner Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Delivery Partner Manager role. Highlight your experience in managing partner relationships and any relevant data analysis skills. We want to see how you can bring value to our team!
Showcase Your Stakeholder Management Skills: In your application, emphasise your ability to manage various stakeholders effectively. Share examples of how you've maintained productive relationships while holding partners accountable. This is key for us at StudySmarter!
Be Data-Driven: Since this role involves a lot of data-led decision making, include any experience you have with analysing performance metrics. We love candidates who can back up their decisions with solid data, so don’t hold back on those numbers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at HelloFresh
✨Know Your Partners
Before the interview, research the Delivery Service Partners (DSPs) that the company works with. Understand their business models, strengths, and challenges. This will help you demonstrate your knowledge of the industry and show that you're ready to manage those relationships effectively.
✨Data is Your Best Friend
Since the role involves data-led decision making, brush up on relevant metrics and KPIs related to delivery performance. Be prepared to discuss how you've used data in past roles to drive improvements or make decisions. Bring examples that highlight your analytical skills.
✨Showcase Stakeholder Management Skills
Think of specific instances where you've successfully managed stakeholders or partners. Prepare to share these stories during the interview, focusing on how you maintained productive relationships while holding them accountable to performance standards.
✨Emphasise Continuous Improvement
The role requires a focus on continuous improvement, so come armed with ideas or strategies you've implemented in previous positions. Discuss how you’ve identified areas for improvement and the impact those changes had on operational performance or customer experience.
