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For Companies At a Glance
- Tasks: Lead final mile operations, manage KPIs, and build relationships with delivery partners.
- Company: Join HelloFresh, a leading meal kit delivery service focused on customer satisfaction.
- Benefits: Enjoy 70% off meal boxes, gym membership, private medical insurance, and more!
- Why this job: Be part of a dynamic team that values collaboration, growth, and customer experience.
- Qualifications: Leadership experience in delivery operations and a data-driven mindset are essential.
- Other info: Hybrid working options available; dog-friendly office in London!
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Delivery Operations Manager role at HelloFresh
Join to apply for the Delivery Operations Manager role at HelloFresh
About The Team
This team is the engine room of our Hello Fresh Delivery Network (HFDN) focused on making sure every customer box gets where it needs to be; on time and in full for our customers in the North West. They are the intermediary between drivers and customers taking on sole responsibly for the final mile/home delivery. The Delivery Operations Manager will lead the site, drive performance, own KPIs, and manage delivery service partner (DSP) relationships at a strategic level. This person will be the go-to escalation point and key contact for wider logistics and cross-functional teams.
About The Team
This team is the engine room of our Hello Fresh Delivery Network (HFDN) focused on making sure every customer box gets where it needs to be; on time and in full for our customers in the North West. They are the intermediary between drivers and customers taking on sole responsibly for the final mile/home delivery. The Delivery Operations Manager will lead the site, drive performance, own KPIs, and manage delivery service partner (DSP) relationships at a strategic level. This person will be the go-to escalation point and key contact for wider logistics and cross-functional teams.
What You Will Be Doing
- Oversee all final mile operations at site level, ensuring targets are hit and standards upheld
- Own performance metrics, cost control, and daily delivery execution
- Create clear, insightful reports that drive action
- Build strong working relationships with our DSPs — from onboarding through to daily collaboration
- A proactive approach to protect the customer experience
- Lead, coach, and develop a team of supervisors and support staff
- Foster a high-performing, collaborative culture where feedback and growth are part of the day-to-day
Who You Are
- Leadership experience working in last-mile delivery or home delivery operations
- Comfortable managing external partners and internal teams in a dynamic environment
- Data-driven, with a clear head for numbers and performance metrics
- Decisive, calm under pressure, and always customer-focused
- A natural team builder who enjoys coaching and developing others
What You Will Get In Return
- 70% off HelloFresh or Green Chef boxes
- Company pension scheme
- Gym membership
- Bupa private medical insurance (including dental & family cover options)
- Electric vehicle scheme
- Mental health first aiders and an employee assistance programme
- Dog friendly office! (London site only)
- Nursery support scheme
- Cycle to work scheme
- Group Life Assurance
Location: 620 Warrington Rd, Risley, Croft, Warrington WA3 6BE
Shifts: Saturday – Wednesday, 8am – 5pm
Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you\’re applying for, please consult with your recruiter.
Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.
If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Consumer Services
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Delivery Operations Manager employer: HelloFresh
Contact Detail:
HelloFresh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Operations Manager
✨Tip Number 1
Familiarise yourself with the Hello Fresh Delivery Network and its operations. Understanding how the final mile delivery works will help you speak confidently about your experience and how you can contribute to improving their processes.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews and discussions.
✨Tip Number 3
Prepare to discuss specific KPIs and performance metrics you've managed in previous roles. Being data-driven is crucial for this position, so having concrete examples ready will demonstrate your capability.
✨Tip Number 4
Showcase your leadership style and how you've successfully built teams in the past. Highlighting your coaching and development experiences will resonate well with the hiring team, as they value a collaborative culture.
We think you need these skills to ace Delivery Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in last-mile delivery or home delivery operations. Emphasise any leadership roles and your ability to manage external partners and internal teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for logistics and customer service. Mention specific examples of how you've driven performance metrics and built strong relationships with delivery service partners.
Showcase Data-Driven Achievements: When detailing your previous roles, include quantifiable achievements that demonstrate your data-driven approach. Use numbers to illustrate how you improved performance metrics or cost control in past positions.
Prepare for Potential Questions: Anticipate questions related to managing teams and external partners. Be ready to discuss your strategies for fostering a collaborative culture and how you handle pressure while maintaining a customer-focused mindset.
How to prepare for a job interview at HelloFresh
✨Understand the Delivery Operations Landscape
Familiarise yourself with the last-mile delivery process and the specific challenges faced in this area. Be prepared to discuss how you would address these challenges and improve efficiency.
✨Showcase Your Leadership Skills
Highlight your experience in leading teams, especially in dynamic environments. Prepare examples of how you've successfully coached and developed team members in previous roles.
✨Be Data-Driven
Since the role requires a strong focus on performance metrics, come ready to discuss how you've used data to drive decisions in past positions. Bring examples of reports or metrics you've created that led to actionable insights.
✨Build Relationships
Demonstrate your ability to build strong working relationships with external partners and internal teams. Think of examples where collaboration led to improved outcomes, and be ready to share them.
