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- Tasks: Lead delivery operations, ensuring timely and efficient service for our customers.
- Company: Join HelloFresh, a leader in meal kit delivery with a vibrant team culture.
- Benefits: Enjoy 70% off meal boxes, gym membership, private medical insurance, and more.
- Why this job: Make a real impact in logistics while developing your leadership skills.
- Qualifications: Experience in last-mile delivery and strong leadership abilities required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Title: Delivery Operations Manager
Location: 620 Warrington Rd, Risley, Croft, Warrington WA3 6BE
Shifts: Saturday – Wednesday, 8am – 5pm
Let\’s Discuss What\’s On The Table For You
- 70% off HelloFresh or Green Chef boxes
- Free onsite parking
- Gym membership
- Bupa private medical insurance (including dental & family cover options)
- Nursery support scheme (save up to 40% on your nursery fees)
- Earn up to £500 with our Referral Program
- Electric vehicle scheme
- Cycle to work scheme
- Group Life Assurance
- Company pension scheme
- Mental health first aiders and an employee assistance programme
- Play a key part in supporting our Employee Resource Groups: FreshVets, Black Heritage Network, NEU Network (Neurodiversity), GET (Gender Equality Team) and FreshPride
About The Team
This team is the engine room of our Hello Fresh Delivery Network (HFDN) focused on making sure every customer box gets where it needs to be; on time and in full for our customers in the North West. They are the intermediary between drivers and customers taking on sole responsibly for the final mile/home delivery. The Delivery Operations Manager will lead the site, drive performance, own KPIs, and manage delivery service partner (DSP) relationships at a strategic level. This person will be the go-to escalation point and key contact for wider logistics and cross-functional teams.
What You Will Be Doing
- Oversee all final mile operations at site level, ensuring targets are hit and standards upheld
- Own performance metrics, cost control, and daily delivery execution
- Create clear, insightful reports that drive action
- Build strong working relationships with our DSPs — from onboarding through to daily collaboration
- A proactive approach to protect the customer experience
- Lead, coach, and develop a team of supervisors and support staff
- Foster a high-performing, collaborative culture where feedback and growth are part of the day-to-day
Who You Are
- Leadership experience working in last-mile delivery or home delivery operations
- Comfortable managing external partners and internal teams in a dynamic environment
- Data-driven, with a clear head for numbers and performance metrics
- Decisive, calm under pressure, and always customer-focused
- A natural team builder who enjoys coaching and developing others
Next steps
Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.
If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.
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Delivery Operations Manager employer: HelloFresh
Contact Detail:
HelloFresh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research HelloFresh's delivery operations and think about how your experience aligns with their goals. Show them you're not just another candidate, but the perfect fit.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Delivery Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Delivery Operations Manager role. Highlight your leadership experience in last-mile delivery and any relevant metrics you've managed. We want to see how you can drive performance and own KPIs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've built strong relationships with partners and led teams to success. We love a good story!
Show Off Your Data Skills: Since this role is data-driven, don’t forget to showcase your analytical skills. Mention any tools or methods you’ve used to create insightful reports that drive action. We’re all about making informed decisions here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get the best experience possible. Plus, we can't wait to hear from you!
How to prepare for a job interview at HelloFresh
✨Know Your Numbers
As a Delivery Operations Manager, you'll need to be data-driven. Brush up on key performance metrics related to delivery operations. Be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Leadership Skills
This role requires strong leadership. Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your coaching style and how you foster collaboration among team members.
✨Understand the Customer Experience
Customer focus is crucial. Think about how you've protected and enhanced customer experiences in previous positions. Be prepared to share specific strategies you've implemented to ensure satisfaction.
✨Build Relationships with DSPs
Since you'll be managing delivery service partners, come equipped with examples of how you've built and maintained strong relationships with external partners. Discuss your approach to onboarding and daily collaboration.
