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For Companies At a Glance
- Tasks: Coordinate daily home delivery operations and ensure efficient route coverage.
- Company: Join HelloFresh, a leading meal kit delivery service with a vibrant team culture.
- Benefits: Enjoy 70% off meal boxes, gym membership, private medical insurance, and more!
- Why this job: Be part of a dynamic team that prioritises customer satisfaction and operational excellence.
- Qualifications: Experience in logistics, strong organisational skills, and problem-solving abilities.
- Other info: Flexible shifts, dog-friendly office, and excellent career growth opportunities.
The predicted salary is between 28800 - 42000 £ per year.
Location: HelloFresh Hub based in Coventry
About The Team
The Home Delivery Network (HFDN) Delivery Coordinator plays a pivotal role in ensuring the seamless execution of day-to-day home delivery operations via multiple Delivery Service Partners (DSPs). This role requires overseeing a number of variables, ensuring route coverage and maintaining service quality aligned with our promise to customers. The HFDN Delivery Coordinator leverages multiple systems, including live tracking and EPOD (Electronic Proof of Delivery) monitoring for multiple sites within the HFDN network. The role will foster strong relationships with DSPs, internal logistics teams, and key stakeholders across the business, keeping our customers at the heart of everything we do. The HFDN Delivery Coordinator will exemplify a hands-on, problem-solving mindset, a commitment to learning, and an egoless, collaborative approach while relentlessly prioritising for long-term success.
What You Will Be Doing
- Oversee daily delivery operations across multiple sites ensuring all routes are covered efficiently by DSPs
- Monitor live delivery systems and address any operational challenges in real time with the relevant DSP
- Review EPOD images and performance data to ensure service quality aligns with customer expectations
- Escalate unresolved or critical issues to appropriate DSPs or internal management
- Raise issue tickets to the internal logistics team where issues arise
- Interpret delivery data and inform the relevant stakeholders
- Maintain and update relevant operational data sheets
- Build and nurture strong relationships with DSPs, ensuring seamless collaboration and operational alignment
- Act as a point of contact for DSPs, promptly addressing concerns or providing guidance
- Proactively identify and resolve customer-impacting issues to uphold HelloFresh’s service promise
Who You Are
- Experience in home delivery operations or a similar logistics role
- Demonstrated ability to multi-task various operational tasks
- Exceptional organisational and time-management skills
- Familiarity with Excel, Google Sheets, etc.
- Strong problem-solving skills
- Understanding of delivery network operations and associated challenges
What You Will Get In Return
- 70% off HelloFresh or Green Chef boxes
- Company pension scheme
- Gym membership
- Bupa private medical insurance (including dental & family cover options)
- Mental health first aiders and an employee assistance programme
- Dog-friendly office! (London site only)
- Nursery support scheme
- Cycle to work scheme
- Group life assurance
Shifts: Rotating 4 on 4 off - first week Sunday to Wednesday, then Monday to Thursday, then Tuesday to Friday, then Wednesday to Saturday, then Thursday to Sunday, then Friday to Monday, then Saturday to Tuesday.
Next Steps
Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks. You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks for the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.
Delivery Coordinator employer: HelloFresh
Contact Detail:
HelloFresh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and delivery sectors on LinkedIn or at local events. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to delivery operations. Think about how you’d handle real-time challenges and be ready to share examples from your past experiences.
✨Tip Number 3
Show off your problem-solving skills! During interviews, highlight specific instances where you’ve tackled operational issues effectively. This will demonstrate your hands-on approach and commitment to service quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the HelloFresh team.
We think you need these skills to ace Delivery Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Delivery Coordinator role. Highlight any experience in home delivery operations or logistics, and don’t forget to showcase your organisational skills and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with what we’re looking for. Keep it concise but impactful!
Showcase Your Tech Savvy: Since the role involves using various systems like live tracking and EPOD monitoring, mention any relevant tech skills you have. Familiarity with Excel or Google Sheets? Make sure to highlight that!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at HelloFresh
✨Know Your Delivery Operations
Familiarise yourself with the ins and outs of home delivery operations. Understand how multiple Delivery Service Partners (DSPs) work and the challenges they face. This knowledge will help you demonstrate your expertise and show that you're ready to tackle the role head-on.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved operational challenges. Highlight your hands-on approach and ability to think on your feet, as this is crucial for a Delivery Coordinator who needs to address issues in real time.
✨Build Relationships
Emphasise your ability to foster strong relationships with DSPs and internal teams. Think of ways you can illustrate your collaborative mindset and how you’ve previously worked with others to achieve common goals. This will resonate well with the team-oriented culture at HelloFresh.
✨Be Data Savvy
Brush up on your skills with Excel and Google Sheets, as these tools are essential for monitoring delivery performance and interpreting data. Be prepared to discuss how you've used data in previous roles to inform decisions or improve service quality.
