At a Glance
- Tasks: Lead a dynamic team to build strategic customer relationships and drive revenue growth.
- Company: EZRA, a coaching company transforming workplaces through personal development.
- Benefits: World-class coaching, flexible work, learning budget, and wellbeing hours.
- Other info: Inclusive culture with a focus on personal and professional growth.
- Why this job: Make a real impact by shaping sales strategies and enhancing customer experiences.
- Qualifications: 3+ years in Mid-Market sales, 2+ years leading teams, strong communication skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Location: London, UK - Hybrid (3 days in office)
Who we are: We believe everyone can be better with a coach... and we won't stop until we get there. Coaching changes people's lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That's why we've made it easy for more people – not just those at the top – to benefit from the world's best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.
The Role: We're looking for a dynamic leader to head EZRA's EMEA Mid-Market Accounts team. You'll guide a team of Mid-Market Account Managers to build strategic customer relationships, scale coaching across organisations, and unlock meaningful revenue growth. Reporting to the Global VP, Mid-Market, you'll play a key role in shaping our sales strategy and elevating the Mid-Market customer experience across the region.
What You'll Do:
- Drive Growth: Lead, coach and develop a high-performing team of Mid-Market Account Managers. Set and execute growth strategies across a portfolio of global accounts. Oversee pipeline health, quotas, revenue activation plans and deal strategy. Build strong relationships with senior client stakeholders to identify new opportunities. Represent EZRA as a trusted partner within your portfolio. Collaborate closely with Marketing, Solutions and other key teams to grow strategic accounts.
- Lead & Develop the Team: Recruit, onboard and develop top-tier talent. Foster a culture of collaboration, continuous learning and performance excellence. Ensure consistent execution of EZRA's sales and customer lifecycle practices.
- Measure & Improve Performance: Work with RevOps and the Global VP to define and track key operational metrics. Drive regular performance reviews and share insights with the executive team. Improve team efficiency through better processes and smarter use of tools (e.g., Salesforce).
- Enable Growth Across the Customer Journey: Support your team across onboarding, training, renewals, professional services and expansion opportunities. Champion a retention-first mindset that drives cross-sell and upsell success.
- Inspire Company-Wide Growth: Embed the Mid-Market growth strategy across your portfolio. Partner with Product and Customer Experience to influence roadmaps and solutions. Align with global revenue leaders on goals, metrics and priorities.
About You:
- 3+ years' Mid-Market sales or CSM experience, with a track record of growing customer relationships.
- 5+ years in business development or Customer Success.
- 2+ years leading teams, developing talent and managing performance.
- Strong background in HR consulting, leadership development or L&D.
- Proficient with sales systems (e.g., Salesforce).
- Exceptional communication, storytelling and stakeholder engagement skills.
- Strategic thinker with commercial acumen and a creative approach to growth.
- Fluent in English (additional languages a plus).
- Energised by spending time with clients and coaching your team to succeed.
Life at EZRA:
- Your Own World-class coach to help you grow personally and professionally.
- Coaching for Friends and family because coaching is a gift worth passing on.
- Charity Days to support the causes close to your heart - because doing good feels good.
- Learning Budget to fuel your curiosity. If it helps you grow, we're in.
- Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
- Regional benefits flex to fit your location and lifestyle.
- A welcoming place to do your best work. Comfortable, collaborative and inclusive.
We're an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.
In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
Team Lead, Global Mid-Market - EZRA in London employer: Helloezra
At EZRA, we are committed to fostering a vibrant and inclusive work culture that prioritises personal and professional growth. As a Team Lead in our London office, you'll benefit from a supportive environment with access to world-class coaching, a generous learning budget, and a unique focus on wellbeing, including dedicated time for reflection and no-meeting hours. Join us to lead a high-performing team while making a meaningful impact on the lives of others through coaching.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Global Mid-Market - EZRA in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EZRA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research EZRA’s coaching philosophy and think about how your experience aligns with their mission. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your leadership style and how you’ve driven growth in past roles. Confidence is key!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Team Lead, Global Mid-Market - EZRA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Lead role. Highlight your experience in Mid-Market sales and team leadership, showing how you can drive growth and develop talent.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've successfully built customer relationships or improved team performance. Numbers and results speak volumes!
Be Authentic:Let your personality shine through in your application. We value authenticity, so don’t be afraid to show us who you are and why you’re passionate about coaching and development.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with EZRA!
How to prepare for a job interview at Helloezra
✨Know Your Stuff
Before the interview, dive deep into EZRA's mission and values. Understand how coaching impacts productivity and inclusivity in the workplace. This will help you connect your experience with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you developed talent or improved team performance. This is crucial since the role involves guiding a team of Mid-Market Account Managers.
✨Be Ready to Discuss Strategy
Think about growth strategies you've implemented before. Be prepared to discuss how you would approach building strategic customer relationships and scaling coaching across organisations. This shows you're not just a doer but a strategic thinker.
✨Engage with Questions
Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities at EZRA. This demonstrates your enthusiasm for the role and helps you assess if it's the right fit for you.
