At a Glance
- Tasks: Lead operational excellence initiatives and drive impactful change across the organisation.
- Company: EZRA, a forward-thinking company focused on innovation and continuous improvement.
- Benefits: World-class coaching, charity days, learning budget, and a weekly wellbeing hour.
- Other info: Join a diverse team that values uniqueness and fosters personal growth.
- Why this job: Make a real difference by redefining operations and championing AI solutions.
- Qualifications: 7+ years in operational leadership with a strong track record of driving change.
The predicted salary is between 59576 - 70089 £ per year.
The Senior Operational Solutions Lead is a key leadership role within Operational Excellence, focused on scaling the business through continuous improvement, AI‑enabled solutions, and end‑to‑end supply chain style thinking. You’ll define what great looks like across operations, translate strategy into scalable models, and deliver measurable impact in efficiency, cost, margin, and growth. You’ll lead a team to create a culture of ownership, accountability, and measurable impact, and partner with senior stakeholders across EZRA and the Adecco Group.
What you’ll do
- Strategy & scale
- Redefine the team vision, operating model, and success metrics aligned to growth and impact
- Drive a “scale smartly” agenda focused on efficiency, cost, margin and operational leverage
- Shift the team from point‑solution delivery to systemic, repeatable process improvement across the value chain.
- Process improvement
- Lead cross‑functional initiatives to streamline workflows and improve end‑to‑end operations across Sales, supply and delivery, operations, and support functions
- Lead discovery workshops to identify root causes, redesign processes and embed lasting change
- AI & automation
- Champion AI, automation, and digital agents to increase capacity and improve decisions
- Partner with Tech and Product to scale AI‑enabled solutions
- Ensure effective, well‑governed human + agent workflows designed with clarity of ownership, controls, and performance measurement
- Product & change enablement
- Operationalise new products and features from launch to adoption and optimisation
- Act as a senior SME, creating playbooks and driving consistent ways of working, ensuring that changes are embedded, adopted and continuously improved
- Leadership & partnerships
- Lead and develop a high‑performing team with clear priorities and OKRs
- Partner with senior stakeholders to align operations with commercial outcomes
- Represent Operational Excellence internally and within Adecco Group
- Governance & impact
- Track performance, risks, and benefits across initiatives
- Ensure sustained financial and customer impact
About you
- 7+ years in operational leadership, transformation, or complex programme delivery
- Proven track record of driving cross‑functional change with measurable impact
- Strong people leader, comfortable with ambiguity and pace
- Experience using AI, automation, or technology to improve operations
- Commercially minded, linking improvements to efficiency, margin, and growth
- Excellent communicator with strong senior stakeholder influence
- Builds effective cross‑functional and global partnerships
- Supply chain or end‑to‑end operations experience is a plus
Life at EZRA
- Your Own World‑class coach to help you grow personally and professionally.
- Coaching for Friends and family because coaching is a gift worth passing on.
- Charity Days to support the causes close to your heart – because doing good feels good.
- Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
- Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
- Regional benefits flex to fit your location and lifestyle.
- A welcoming place to do your best work Comfortable, collaborative and inclusive.
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.
In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
Senior Operational Solutions Lead - EZRA in London employer: Helloezra
At EZRA, we are committed to fostering a supportive and inclusive work environment where every team member can thrive. As a part-time Receptionist in our vibrant London office, you'll enjoy unique benefits such as access to world-class coaching, a dedicated Wellbeing Hour, and opportunities for personal growth through our learning budget. Join us in creating a welcoming atmosphere that values diversity and empowers you to make a meaningful impact from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operational Solutions Lead - EZRA in London
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Helloezra, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Senior Operational Solutions Lead - EZRA.
We think you need these skills to ace Senior Operational Solutions Lead - EZRA in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Helloezra. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Helloezra and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Helloezra
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Helloezra.
✨Research Specific Challenges Faced by Helloezra
Look into any unique supply chain challenges Helloezra might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
