At a Glance
- Tasks: Support customer service and operations while keeping everything organised and efficient.
- Company: Join the exciting team at Hello Yummy Box, a fast-growing brand.
- Benefits: Work remotely, enjoy 25 days leave, and receive a free Hello Yummy Box monthly.
- Other info: Flexible hours with opportunities for growth and development in a collaborative environment.
- Why this job: Be part of a dynamic team and contribute to innovative projects that make a difference.
- Qualifications: Highly organised, proactive, and comfortable with systems; experience in e-commerce is a bonus.
The predicted salary is between 12000 - 18000 £ per year.
At Hello Yummy Box, we excite and delight our customers with a surprise collection of food and drink products delivered to their door, each month. This is a unique opportunity to join the team and play a key role in its development. We have big plans of which you will be key in helping to deliver our growth plans. If you are looking to join an exciting fast growth brand with a mission, epic team culture and flexible working, then check out the details below.
This is a varied role supporting customer service, operations and administration across the business. You will be responsible for helping keep things organised, ensuring customers receive a great experience, supporting operational processes and helping the wider team run efficiently. This role is ideal for someone who enjoys being organised, solving problems and getting things done.
What You’ll Do:- Managing customer support emails and queries
- Supporting day-to-day operations and logistics
- Creating orders and coordinating with suppliers and fulfilment partners
- General administration and reporting
- Processing invoices and supporting finance administration
- Maintaining accurate records and business systems
- Supporting the wider team with operational and administrative tasks
- Assisting with ad-hoc projects and tasks
We are looking for someone who is:
- Highly organised and detail-oriented
- Proactive and reliable
- Comfortable working independently
- Good with systems, spreadsheets and administration
- Able to manage multiple priorities
Experience in e-commerce, customer support, subscriptions or operations is a bonus but not required.
What We Have To Offer:- Remote (work from home anywhere in the UK)
- Part Time: 20 hours per week. Exact days to be agreed. Additional hours may be available
- 25 days annual leave plus Bank Holidays (pro-rata)
- Free Hello Yummy Box every month
- The chance to work in an inspiring environment that values innovation and collaboration
- A role in a fast-growing brand with the opportunity to take on responsibility and grow within the team
We are building a team of passionate and talented people. At Hello Yummy Box we are embarking on new and exciting ideas. Working with us in our growing, fast paced business means you will have the opportunity to be involved in a variety of larger projects. The work you put into these projects will directly affect the performance of the business. Furthermore, you will be encouraged and expected to give your insights and opinion, make a real contribution every day and plot your own development.
Our Policy:It is our policy not to discriminate against our employees on the basis of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or maternity (together the “Protected Characteristics”) or trade union membership or the fact that they are a part-time worker or a fixed-term employee.
Operations & Customer Support Assistant employer: Hello Yummy Box
At Hello Yummy Box, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. With the flexibility of remote work across the UK, generous annual leave, and the opportunity to contribute to exciting projects in a fast-growing brand, we empower our team members to thrive and develop their skills while enjoying a delicious monthly box of goodies. Join us to be part of a passionate team where your insights matter and your growth is supported.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Customer Support Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hello Yummy Box and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hello Yummy Box and let us see your personality shine through!
We think you need these skills to ace Operations & Customer Support Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hello Yummy Box.
Get Familiar with Our Brand:Before applying, take some time to learn about Hello Yummy Box and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hello Yummy Box
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hello Yummy Box.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hello Yummy Box will surely appreciate.
